Yvonne Taylor

• Managed day-to-day business operations, including advertising sales, content and event coordination.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

• Managed day-to-day business operations, including setting up relationships with professional home improvement companies and getting their portfolio created and approved with banking vendors in unsecured, secured and refinance loans.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all loan stipulations were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Negotiated contracts with lenders for better pricing and terms, reducing overall costs for the business.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist sales team members and administers and maintain excellent customer service.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.

• Reviewed documentation and identified financial discrepancies where applicable.
• Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
• Mentored junior finance staff, fostering professional development and strong team dynamics.
• Processed invoices and contacted appropriate parties for timely payment receipt.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
• Developed comprehensive financial reports for executive decision-making support.
• Created organizational structures to improve accounting and finance functions.
• Executed vendor setup and payment, administration of bank accounts and account reconciliations.
• Fostered culture of continuous improvement by training team members on financial best practices and software enhancements.
• Improved forecasting accuracy, allowing company to make proactive adjustments with strategic initiatives.
• Negotiated with suppliers to improve payment terms, enhancing cash flow management.
• Led negotiations for major contracts, achieving favorable terms and significant cost savings.
• Delivered comprehensive financial training programs for the sales team and managers enhancing cross-functional understanding and collaboration.
• Established robust financial controls and policies, significantly reducing risk of fraud and ensuring compliance with financial regulations.
• Evaluated and negotiated contracts to procure favorable financial terms.
• Set up relationships with lending institutions and business administration to secure financed financial tasks to guarantee five-star service for clients.

Certified in all business administration and machines.

HR certificate

Professional training on working with people and to trouble shoot problems.