Yvonne Tovar
Santa Clarita,CA
Summary
Highly organized and detail-oriented in administration with over20 years experience providing thorough and skillful administrative support with a particular skill in establishing rapport with people from diverse backgrounds.
Overview
36
36
years of professional experience
Work History
Patient Treatment Coordinator
High Point Dentistry
07.2023 - 11.2023
- Coordinated referrals to specialists or additional services as needed, expediting access to necessary care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Office Manager/HR
Banyan Treatment Center
01.2021 - 05.2023
- Answer phone
- Greet new clients (patients)
- Handled the hiring process
- Made sure all new hire paperwork was filled out
- Forsee all state required trainings were completed
- Issued new position paperwork accordingly
- Created new hire folder in share drive
- Scan all new hire paperwork and training certificates to employee files
- Retrieve mail daily and distributed accordingly
- Forsee30/90 day evaluations and scanned to employee files
- Submit Human Resource Monthly Report, Training & Education Development Report to corporate
- Direct/Re-direct clients (patients)
Elementary Secretary/Registrar
Moulton Elementary
07.2018 - 05.2020
- Student Attendance
- Student Tardies
- Student Lunch count
- Student Honor Roll
- Student Withdrawals
- Enroll new students
- Scheduled Classes
- Printed report cards every6 weeks
- 6 weeks reports
- Contact previous schools for student records
- Sent out student records
- Scheduled substitute teachers
- Ordered office supplies
- Lunch duty as needed
- Classroom duty as needed
- Sent out Truancy letters and contacted parents
Medical Secretary/Physical Therapy Coordinator
Advanced Home Health Services
02.2013 - 06.2018
- Prepare for Case conference every Monday
- Print Scheduled Report, Patient Roster Report and Episode Continuity Report
- Schedule485,60 day Summ & Phys Recert and Aide Care Plan for the RN’s
- Schedule Evaluations, re-evaluations and discharges for all3 disciplines (Physical, Occupational & Speech Therapy)
- Update therapy log daily with new, discharged and re-evaluated patients
- Check in all Physician signed orders to Orders Manager
- QA all therapy evals, re-evals, discharges and all therapy visits under QA Manager
- Create Start of Care packets for the RN’s
- Keep485 binder current
- Scan comm notes to electronic patient charts
- Assist with patient insurance benefits and authorizations
Customer Service Representative
J Bar B Foods, Inc.
04.1998 - 02.2013
- Customer complaints and inquiries
- Order entry
- Assigned certain accounts (HEB, Fiesta, Grocer supply)
- In communication with customer regarding order fillment
- Retrieving orders from the EDI system
- Fax and Email order confirmations
- Attend scheduled production meeting
Sales Representative
Kactus Korral, Inc.
11.1997 - 02.1998
- Making sales calls to Wal-Mart and K-Mart stores
- Order Entry
- Incoming sales calls
Receptionist
J Bar B Foods, Inc.
08.1991 - 02.1997
- Answering phones (switchboard)
- Sales through front office
- Open enrollment insurance
- Prepare export papers2-3 times a week
- Balance cash drawer at end of day
- Time cards
Office Clerk (Seasonal)
J Bar B Foods, Inc.
10.1988 - 01.1989
- Data Entry
- Phone orders
Secretary (Part-time)
Kent Foods, Inc.
05.1988 - 07.1988
- Payroll and Accounts Receivables
Education
Certificate - Executive Secretary
Durham-Nixon Clay Business College
Austin, Tx01.1989
Diploma - undefined
Waelder High School
Waelder, Tx01.1987
Skills
- Computer skills - Only office, Outlook, Microsoft office365, Excel, Word, Net2
- Access control, Kipu, Kinnser, Chat Microsoft Teams, Peims, TXeis
- Fax machine
- Telephone (switchboard)
- Copy machine
- Scanner
- Keyboard
- Adding machine (ten key by touch)
- Excellent command of English and Spanish vocabulary and written communication
- Excellent public relation skills
- Ability to perform administrative and public relation tasks as required by employer
- Bilingual
Timeline
Patient Treatment Coordinator
High Point Dentistry
07.2023 - 11.2023
Office Manager/HR
Banyan Treatment Center
01.2021 - 05.2023
Elementary Secretary/Registrar
Moulton Elementary
07.2018 - 05.2020
Medical Secretary/Physical Therapy Coordinator
Advanced Home Health Services
02.2013 - 06.2018
Customer Service Representative
J Bar B Foods, Inc.
04.1998 - 02.2013
Sales Representative
Kactus Korral, Inc.
11.1997 - 02.1998
Receptionist
J Bar B Foods, Inc.
08.1991 - 02.1997
Office Clerk (Seasonal)
J Bar B Foods, Inc.
10.1988 - 01.1989
Secretary (Part-time)
Kent Foods, Inc.
05.1988 - 07.1988
Certificate - Executive Secretary
Durham-Nixon Clay Business College
Diploma - undefined
Waelder High School
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