Yvonne Umutoni
Revere,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Counselor
Howard Center
04.2022 - Current
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Supported residents in coping with emotions and fears through one-on-one sessions.
Program Manager
Howard Center
05.2021 - 05.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Developed and implemented training programs for staff.
- Provided leadership, guidance and support to staff members.
- Managed over 10 client calls per day.
Customer Service Representative
Walgreens
02.2019 - 03.2021
- Assisted customers with a warm and professional attitude
- Processed customer transactions
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Kept records of customer complaints
Caregiver
Hands at Home Care Services
06.2020 - 02.2021
- Performed light housework duties, such as vacuuming, laundry, sweeping and mopping
- Assisted clients with everyday needs and activities
- Cared for clients with dementia, Alzheimer's and memory loss
- Directed clients and families through hospice care
- Monitored client's nutritional requirements
Caregiver
Heaton Woods Assisted Living
05.2020 - 12.2020
- Helped residents with bathing and grooming, dressing, toileting, and exercise.
Caregiver
Home Instead Senior Care
01.2019 - 11.2019
- Bathing and grooming, dressing, toileting, and exercise Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
Education
Bachelor's - Public Health
Southern New Hampshire University
Manchester, NHAssociate - Health Science CCV
Associate of Science - Health Sciences
Community College of Vermont
Montpelier, VT12.2021
Skills
- Medical and Clinical Supervision
- Residential Treatment
- Effective Communication
- Schedule Preparation
- Problem Resolution
- Crisis Situations
- Microsoft Office
- Resident Support
- Compassionate Care
- Time Management
Certification
First Aid Certification
Present
CPR Certification
Present
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
French
Full Professional
Timeline
Counselor
Howard Center
04.2022 - Current
Program Manager
Howard Center
05.2021 - 05.2022
Caregiver
Hands at Home Care Services
06.2020 - 02.2021
Caregiver
Heaton Woods Assisted Living
05.2020 - 12.2020
Customer Service Representative
Walgreens
02.2019 - 03.2021
Caregiver
Home Instead Senior Care
01.2019 - 11.2019
Bachelor's - Public Health
Southern New Hampshire University
Associate - Health Science CCV
Associate of Science - Health Sciences
Community College of Vermont
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