Yvonne Villani
North East,MD
Summary
Driven by a strong work ethic and expertise in garment measuring, I significantly enhanced patient satisfaction and clinic efficiency at Total Image Recovery. My proactive approach in vendor relations and patient care, combined with adeptness in upselling strategies, fostered a loyal client base and streamlined operations, showcasing my ability to deliver impactful results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Mastectomy Fitter
Total Image Recovery
401 N. Broadway Street, Suite 300
10.2019 - Current
- Developed strong relationships with product vendors, ensuring timely delivery and high-quality merchandise for patients.
- Addressed patient complaints effectively, resolving issues promptly while maintaining professionalism and empathy throughout interactions.
- Promoted clinic services through targeted marketing initiatives, leading to increased patient referrals and overall growth.
- Assisted patients in selecting appropriate breast forms based on individual preferences and needs.
- Enhanced patient education materials to better address frequently asked questions and concerns regarding post-mastectomy care.
- Navigated complex insurance guidelines successfully, resulting in more streamlined claim processing experiences for both patients and providers.
- Improved patient satisfaction by providing compassionate and knowledgeable fitting consultations for post-mastectomy products.
- Provided ongoing support to patients through follow-up appointments, phone calls, and emails, fostering long-term trust and loyalty.
- Mentored new staff members on best practices in mastectomy fitting, contributing to a consistent standard of excellence within the clinic.
- Maintained detailed records of all fittings performed, ensuring accuracy for future reference or insurance purposes.
- Collaborated with healthcare professionals to develop personalized care plans for optimal patient outcomes.
- Conducted in-service training sessions for staff members on proper fitting techniques and best practices in mastectomy care management.
- Stayed current on industry trends and advancements, continuously enhancing skills as a Certified Mastectomy Fitter.
- Educated patients on available mastectomy products, empowering them to make informed decisions about their care.
- Ensured accurate measurements and fittings for patients, resulting in increased comfort and confidence.
- Contributed positively to team dynamics by collaborating closely with colleagues on shared objectives and goals.
- Increased clinic efficiency by streamlining appointment scheduling and follow-up processes.
- Managed inventory effectively, maintaining a diverse selection of products to meet individual patient needs.
- Maintained accurate patient charts and medical records.
Client Service Representative
UpperBay Counseling and Support Services
Cecil County MD
10.2010 - 05.2018
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to patient information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Business Administration And Management
American InterContinental University
Schaumburg, IL11.2008
Skills
Garment measuring
Brand Awareness
Upselling strategies
Strong Work Ethic
Direct Patient Care
Patient Education
Documentation
Patient Assessments
Recordkeeping and documentation
Medical History Documentation
Task Prioritization
Relationship Building
Certification
- Certified Orthotic Fitter (COF)- American Board for Certification in Orthotics, Prosthetics & Pedorthics.
Timeline
Certified Mastectomy Fitter
Total Image Recovery
10.2019 - Current
Client Service Representative
UpperBay Counseling and Support Services
10.2010 - 05.2018
Bachelor of Arts - Business Administration And Management
American InterContinental University