Candace Lowry
Tupelo,MS
Summary
Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality.
Overview
5
5
years of professional experience
Work History
Certified Mastectomy Fitter
Fitting Concepts
Tupelo, MS
09.2023 - 06.2024
- Performed measurements and fittings for custom made mastectomy products.
- Encouraged clients to express any concerns regarding their mastectomy products so that appropriate solutions can be identified.
- Maintained accurate records of patient information, needs and preferences.
- Worked closely with doctors, nurses and other healthcare professionals to ensure quality service delivery.
- Instructed patients in self-examination techniques to ensure that their prostheses are properly fitted.
- Maintained inventory levels of stock items, ordered supplies when necessary and monitored expiration dates for products with limited shelf life.
- Responded promptly to customer inquiries through telephone calls, emails or online chats.
Online Grocery Associate
Walmart
Tupelo, Ms.
10.2022 - 09.2023
- Provided training and support for new employees joining the company's online grocery team.
- Researched products and pricing to ensure accuracy of orders.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
CNA
Country Wood manor
Mantachie, Ms.
06.2019 - 05.2021
- Monitored food intake and output as directed by nursing staff.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Administered medications under supervision of a licensed nurse.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Education
High School Diploma -
Itawamba Agricultural High School
Fulton, MS05-2019
Some College (No Degree) - Nursing
Itawamba Community College
Fulton, MSSkills
- Punctual and Dependable
- Effective Organization
- Appointment Scheduling
- Customer Service
- Attention to Detail
- Self-Driven and Motivated
- Strong Work Ethic
- Payment Processing
- Decision-Making
- Clinical Recommendations
- Continuous Improvement
- Paperwork and charting
- Patient Services
Timeline
Certified Mastectomy Fitter
Fitting Concepts
09.2023 - 06.2024
Online Grocery Associate
Walmart
10.2022 - 09.2023
CNA
Country Wood manor
06.2019 - 05.2021
High School Diploma -
Itawamba Agricultural High School
Some College (No Degree) - Nursing
Itawamba Community College
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