Yvonne Walker
Oak Park,MI
Summary
Dynamic leader with proven expertise in customer service and team leadership, honed at Von Maur and Jewish Senior Services. Excelled in enhancing customer satisfaction and streamlining service delivery, demonstrating exceptional time management and decision-making skills. Achieved notable success in employee motivation and dispute resolution, fostering a culture of excellence and high-quality service.
Overview
19
19
years of professional experience
Work History
Dept Manager RTW Dress Coats Swimwear Formals
Von Maur
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Dining Room Manager
Jewish Senior Services
01.2016 - 05.2021
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Avon District Sales Manager
Avon Products, Inc
11.2005 - 05.2012
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
Education
Business
University of Michigan, Dearborn
Dearborn, MIHigh School Diploma -
Mumford High
Detroit, MI06-1979
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Dept Manager RTW Dress Coats Swimwear Formals
Von Maur
02.2022 - Current
Dining Room Manager
Jewish Senior Services
01.2016 - 05.2021
Avon District Sales Manager
Avon Products, Inc
11.2005 - 05.2012
Business
University of Michigan, Dearborn
High School Diploma -
Mumford High
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