Yvonnette Jean

Work History

Registered Nurse, Care Manager

Humana

Louisville, KY

03.2021 - Current

Be part of a team that creates a compassionate supportive environment where parents, children and young adults have a voice in their physical, mental and emotional well-being
This role employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues
Identifies and resolves barriers that hinder effective care
Ensures member's progressing towards desired outcomes through meaningful interactions, incivility, critical thinking, flexibility and continuously monitoring member care through assessments and/or evaluations
Will create member care plans
Care Manager is confident in their abilities and collaborating with others both internally and externally to meet the needs of the member
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed

Behavioral Health Nurse, Psychiatric

Lakeland Regional Hospital

Lakeland, FL

06.2023 - 04.2025

Delivered high-quality care through individualized therapeutic relationships with patients and families.
Executed comprehensive nursing care, including assessment, diagnosis, planning, implementation, and evaluation.
Ensured proactive practices to eliminate preventable harm and enhance patient outcomes.
Maintained adherence to organizational policies and regulatory requirements.

Registered Nurse, Med Surg & Psych

Bay Care

Winter Haven, FL

01.2021 - 06.2021

Consulted and coordinated with health care team to assess, plan, implement, and evaluate patient care plans.
Prepared and administered prescribed medications orally, subcutaneously, and intravenously.
Reported adverse reactions to medications or treatments according to nursing policies.
Educated patients on surgical procedures and documented medical information and vital signs.
Monitored specialized equipment, interpreting and recording electronic displays accurately.
Initiated corrective actions for patients displaying adverse symptoms promptly.
Provided bedside care for diverse medical patients, including pre- and post-surgery cases.
Executed patient education plans prescribed by physicians, explaining home care needs.

Registered Nurse Case Manager

Vitas Healthcare

Lakeland, FL

05.2017 - 10.2020

Managed case load of approximately 25 patients, conducting five visits daily with thorough documentation.
Provided direct patient care per Interdisciplinary Plan of Care to optimize comfort and quality of life.
Supervised communication among hospice personnel to ensure cohesive and effective care delivery.
Assessed home care needs, considering physical, emotional, and spiritual factors influencing well-being.
Educated patients on conditions, reviewed medications, and facilitated connections to necessary resources.
Assisted patients and families with empathy, maintaining confidentiality and respectful communication.
Reviewed data on social, economic, and cultural factors impacting health outcomes.

Licensed Practical Nurse

Life Care of America

Winter Haven, FL

07.2016 - 04.2017

Executed sound, ethical, independent decision-making aligned with medical protocols.
Monitored patient conditions, addressing declines in nutrition, ADLs, and psychological well-being.
Administered wound care, including wound vac treatment, tracheostomy care, and Foley catheter care.
Established rapport swiftly with patients and colleagues through disciplined, energetic nursing practices.
Supervised and delegated tasks to four certified nursing assistants during routine patient care.
Documented and reported changes in patient health conditions in 16-bed department.

Licensed Practical Nurse

Grace Health Care

Lake Wales, FL

01.2014 - 05.2016

Conducted admission and discharge assessments for efficient patient management.
Administered medications and monitored respiratory therapies for optimal patient outcomes.
Oversaw insulin monitoring for diabetic patients, ensuring effective glucose management.
Liaised with families about patient wellness, care plans, and urgent needs.
Delegated responsibilities to CNAs to enhance workflow and care delivery.
Ensured nutritional balance for patients, preventing malnutrition and weight loss.
Managed IV therapy, wound care, and immunizations while updating EMR regularly.
Supervised four certified nursing assistants and maintained 28-32 patient carts.

Correctional Nurse for Polk County

Corizon Health

Bartow, FL

06.2014 - 02.2016

Educated patients on personalized care plans, ensuring comprehension for improved health outcomes.
Assumed responsibility for delivering quality care in a safe environment for patients and medical staff.
Assisted in infirmaries by establishing care plans with medication administration, wound care, and supervision.
Ensured comprehensive follow-up care through onsite, offsite, and telemedicine appointments.
Oversaw care and medication administration for over 200 patients with detailed documentation.
Adapted to diverse environments including psych, infirmary, lockdown, and general population pods.
Made informed decisions and interventions based on patient health conditions or needs.
Practiced nursing with holistic goal setting, addressing mind, body, and spirit needs.

Customer Care Agent

Sykes

Lakeland, FL

02.2009 - 10.2012

Scheduled medical appointments and specialty visits for Haitian/English patients.
Managed insurance billing and updates utilizing IDC9 coding.
Documented customer interactions while adhering to facility protocol.
Established strong client relationships through prompt and accurate service.
Handled over 60 calls daily, registering new customers and managing patient EMR data.
Achieved quick complaint resolutions, commended for first-call problem-solving skills.

Summary

Overview

Work History

Registered Nurse, Care Manager

Behavioral Health Nurse, Psychiatric

Registered Nurse, Med Surg & Psych

Registered Nurse Case Manager

Licensed Practical Nurse

Licensed Practical Nurse

Correctional Nurse for Polk County

Customer Care Agent

Education

Masters - Psych Mental Health

Bachelor of Science - Nursing

Associate of Science - Nursing

Practical Nursing Certificate -

Skills

Affiliations

Certification

References

References

Timeline

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