Summary
Work History
Education
Skills
Websites
Timeline
Generic

Yxa Y Fuentes V

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Graphic Design Specialist

Magenta c.a
Tachira, Venezuela
2014 - 2017
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
  • Created personalized portfolio designs according to rigorous client specifications.
  • Used Adobe illustrator to create images and layouts.
  • Developed layouts for product graphics, company collateral and web sites.
  • Used digital camera to produce layout prints for clients.
  • Consulted with clients to define design requirements and manage product development projects.

Barista Shift Lead / Kiosk Manager

Kahwa Coffee
Tampa, FL
2018 - 2021
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Customer Service Representative

Maximus Call Center
Tampa, FL
2021 - 2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Administrative Assistant

Taino Law Group
Tampa, FL
2022 - 2024
  • Maintained calendar for attorneys by scheduling appointments, court appearances, deadlines.
  • Created and updated case management and client account databases.
  • Organized documents for filing, maintained client files, and prepared new client intake forms.
  • Answered and screened telephone calls, took messages, and provided information to clients.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Mentored junior team members and managed employee relationships.
  • Drafted pleadings, motions, discovery requests, subpoenas and other court filings.
  • Assisted attorneys with preparing pleadings, motions, briefs, legal memoranda and other legal documents.

Education

Bachelor's Degree in Journalism - Social Development

Universidad Catolica Cecilio Acosta
Venezuela

of Graphic Design - Computerized Design

Universidad Monseñor De Talavera
Venezuela

Skills

  • Bilingual Spanish/English
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Exceptional attention to detail
  • Proficiency in Microsoft Office
  • Digital Image Generation
  • Data Entry
  • Good Work Ethic
  • Customer Service
  • Office Administration
  • Appointment Scheduling
  • Workflow Optimization

Timeline

Graphic Design Specialist

Magenta c.a
2014 - 2017

Barista Shift Lead / Kiosk Manager

Kahwa Coffee
2018 - 2021

Customer Service Representative

Maximus Call Center
2021 - 2022

Administrative Assistant

Taino Law Group
2022 - 2024

Bachelor's Degree in Journalism - Social Development

Universidad Catolica Cecilio Acosta

of Graphic Design - Computerized Design

Universidad Monseñor De Talavera

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Yxa Y Fuentes V