Yyonette Brooks
Forestville,MD
Summary
Reliable and highly motivated Office Manager and Student Information Manager with extensive experience in administrative operations, records management, customer service, and educational administration. Proven ability to manage multiple priorities, supervise staff, and improve office efficiency while maintaining exceptional service for students, families, and stakeholders. Skilled at working independently and collaboratively in fast-paced environments. Seeking an opportunity with an organization that values professional growth, leadership, and career advancement.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Office Manager / Student Information Manager
Friendship Public Charter School
Washington, DC
07.2013 - Current
- Provide comprehensive administrative and secretarial support to the Principal and Academy Directors.
- Supervise office staff, volunteers, and student aides while ensuring efficient daily office operations.
- Deliver exceptional customer service to students, parents, staff, and educational advocates.
- Coordinate staff meetings, conferences, and special events, including agenda preparation and logistical support.
- Manage office supply inventory and procurement.
- Prepare materials for orientations, enrollment activities, and school-wide communications.
- Process incoming and outgoing mail and oversee DC One Card submissions and tracking with the District Department of Transportation (DDOT).
- Maintain financial records for student activities, including senior dues, trips, and other school-related payments.
- Manage student records, including enrollment, attendance, grades, report cards, transcripts, and diploma processing.
- Support school-wide events and activities while serving as Senior Class Sponsor.
- Ensure compliance with district and school policies regarding student records and data management.
Youth Engagement Specialist
Sasha Bruce Youthwork
02.2023 - 08.2025
- Assisted in planning and facilitating recreational, educational, and therapeutic activities that supported youth treatment and permanency goals.
- Maintained a safe and supportive environment for youth while establishing and enforcing professional boundaries.
- Monitored resident safety and well-being while promoting positive behavior and engagement.
- Performed additional duties as assigned to support program operations and participant success.
Concierge
Bozzuto Management Company
Washington, DC
09.2017 - 01.2019
- Provided professional customer service to residents and guests.
- Managed visitor access and maintained building security procedures.
- Assisted residents with requests and coordinated communication between residents and management.
- Supported daily front desk operations and administrative tasks.
Security Officer
Friendship Public Charter School
Washington, DC
10.2010 - 07.2013
- Maintained a safe and secure environment for students, staff, and visitors.
- Conducted daily security screenings and monitored building access.
- Assisted with student supervision during arrival, dismissal, and class transitions.
- Enforced school policies and behavioral expectations.
- Provided administrative and operational support to staff as needed.
Education
High School Diploma -
McKinley Senior High School
01-1996
Skills
- Office Administration & Management
- Student Information Systems
- Records Management
- Staff Supervision
- Customer Service
- Event Planning & Coordination
- Enrollment & Registration Management
- Attendance & Transcript Processing
- Microsoft Office Suite
- Data Entry & Reporting
- Financial Recordkeeping
- Problem Solving & Organization
Certification
- Microsoft Office Certification, April 2004
- Principal's Award, School Year 2011–2012
- Honorable Mention, School Year 2011–2012
- Successfully Completed Active Shooter Training, June 2009
Timeline
Youth Engagement Specialist
Sasha Bruce Youthwork
02.2023 - 08.2025
Concierge
Bozzuto Management Company
09.2017 - 01.2019
Office Manager / Student Information Manager
Friendship Public Charter School
07.2013 - Current
Security Officer
Friendship Public Charter School
10.2010 - 07.2013
High School Diploma -
McKinley Senior High School