Yzabelle Rodriguez
Newark,NJ
Summary
Customer service professional with more than five years of experience in addressing intricate customer inquiries. Strong focus on cultivating customer relationships to boost brand loyalty and engagement. Adept at utilizing communication skills to resolve issues and enhance overall customer experience.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Security Officer
Prudential Securities
Newark, NJ
05.2026 - 08.2026
- Monitored premises to ensure safety and security of personnel and assets.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular surveillance and inspections of property and facilities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Responded promptly to alarms and incidents, maintaining a calm presence.
- Trained new security staff on protocols and operational procedures thoroughly.
Sales Representative
Children’s Place
Newark, NJ
01.2026 - 05.2026
- Engaged customers to understand their needs and preferences.
- Assisted in managing inventory levels and product displays.
- Collaborated with team members to ensure a positive shopping experience.
- Conducted stock replenishment to maintain optimal product availability.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Medical Assistant
Family Pediatrics
10.2023 - 05.2024
- Assisted healthcare providers in patient examinations and procedures, ensuring comfort and safety.
- Conducted preliminary assessments, documenting vital signs and medical histories accurately.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with interdisciplinary teams to enhance patient care delivery through improved communication.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Trained new staff on clinical procedures and best practices, ensuring consistent patient care.
- Sanitized and organized exam rooms and medical equipment to maintain a safe environment.
- Directed patients to exam rooms and answered questions to facilitate smooth examinations.
- Managed medical records by filing, organizing, and scanning documents to maintain efficient records.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists and other healthcare providers for comprehensive care management plans.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Educated patients on preventive measures and treatment plans, contributing to positive health outcomes.
- Implemented office efficiency improvements by optimizing supply management and workflow processes.
Teacher
My Little Playhouse Daycare
05.2022 - 10.2022
- Designed and executed lesson plans aligned with curriculum objectives to enhance student engagement.
- Provided individualized instruction to meet the needs of all students.
- Built strong relationships with parents to facilitate ongoing communication about student progress and support.
- Maintained a safe and orderly learning environment for all students.
- Fostered critical thinking and problem-solving skills in students through targeted instructional strategies.
Manager
Little Caesars
07.2020 - 02.2022
- Delivered exceptional service to counter customers by answering questions, making recommendations, providing samples, and fulfilling requests.
- Recommended products to customers based on their preferences and needs.
- Updated displays, cases, and customer-facing areas to showcase new items and promotions effectively.
- Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.
- Following all food safety and sanitation procedures established by the company and other regulatory agencies.
- Collaborated with team members to address customer inquiries and resolve issues.
Cashier and Sales Representative
Madrag Clothing Store
07.2018 - 09.2019
- In charge of separating clothes.
- Assisted customers in selecting suitable products based on their needs.
- Directs customers by escorting them to racks and counters.
- Guided customers to appropriate racks and counters for efficient product access.
- Delivered exceptional customer service through attentive support.
- Handled financial transactions accurately at point of sale.
Cashier
Liss Pharmacy
05.2016 - 06.2017
- Processed customer orders and payments efficiently, ensuring accurate transactions.
- Managed cash drawer meticulously, supporting financial accuracy.
- Delivered outstanding customer support by addressing inquiries and resolving issues.
- Assisted with stock maintenance, contributing to store organization.
Education
GED diploma -
Skills
- Task prioritization
- Cooperative work ethic
- Efficiency enhancement
- Communication proficiency
- Spanish language skills
Certification
Sora license
Timeline
Security Officer
Prudential Securities
05.2026 - 08.2026
Sales Representative
Children’s Place
01.2026 - 05.2026
Medical Assistant
Family Pediatrics
10.2023 - 05.2024
Teacher
My Little Playhouse Daycare
05.2022 - 10.2022
Manager
Little Caesars
07.2020 - 02.2022
Cashier and Sales Representative
Madrag Clothing Store
07.2018 - 09.2019
Cashier
Liss Pharmacy
05.2016 - 06.2017