Z FORTNER
Columbia,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Bather
Pet Smart
05.2017 - 08.2017
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Sales Associate
Molly Green
05.2018 - 05.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Patternmaker
Children's Corner Store
09.2021 - Current
- Digitizing existing paper patterns using Adobe Illustrator, allowing easier access to online customers
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions
- Handled calls promptly and with courteous professionalism
- Navigated multiple computer systems expertly to handle customers' service needs
- Developed technical and mechanical proficiency to assist customers and staff with service issues and accessing digital content
- Instrumental in the vetting and selection of applicants to test newly produced pattern before release
- Processed and formatted applicants' information using Excel and other spreadsheet tools
- Scanned applicants' social media presences to vet levels of technical competency and assess eye for photography, both qualities being integral to the testing process
- Collected applicant feedback using Google Forms and email follow up
- Used Excel and Shopify analytics and coordinated with coworkers to maintain an accurate inventory of ready-for-sale physical patterns
Education
Bachelor of Arts -
Lipscomb University
Nashville, TN01-2022
Skills
- Call Triaging
- Project Management
- Excellent Communication Skills
- Independent Worker
- Multi-tasking strength
- Retail store operations
Timeline
Patternmaker
Children's Corner Store
09.2021 - Current
Sales Associate
Molly Green
05.2018 - 05.2019
Bather
Pet Smart
05.2017 - 08.2017
Bachelor of Arts -
Lipscomb University
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