Lindsay Porter
New Braunfels
Summary
Detail-oriented administrative professional with extensive experience in customer service, data entry, and scheduling. Skilled in Microsoft Office Suite and various software programs, delivering accuracy and efficiency in high-pressure environments. Expertise in managing front office operations and fostering positive client relations, while effectively multitasking to ensure smooth office operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Humana
Durand, OK
01.2026 - Current
- Remote position working at home in a team setting, providing support and guidance.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Manage time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Call Center Agent
IBEX
New Braunfels, TX
06.2016 - 03.2020
- Resolved customer inquiries efficiently through multiple communication channels.
- Documented customer interactions accurately in CRM systems to ensure follow-up and resolution tracking.
- Identified areas for process improvement within the contact center operations to enhance overall efficiency and customer satisfaction.
- Identified recurring issues and proposed solutions to improve customer satisfaction and reduce call volume.
- Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
Education
HIGH SCHOOL DIPLOMA -
Wimberley High School
Wimberley, TX05-2009
Skills
- Customer service
- Call center experience
- Call handling
- Call triaging
- Dispute resolution
- Follow-up skills
- Active listening
- Professional telephone demeanor
- Scheduling
- Documentation
- Data entry
- Spreadsheets
- Escalation management
- Critical thinking
- Team development
- Building rapport
- Call triaging
Timeline
Customer Service Representative
Humana
01.2026 - Current
Customer Service Call Center Agent
IBEX
06.2016 - 03.2020
HIGH SCHOOL DIPLOMA -
Wimberley High School