Zaab Tafesse
Springfield,VA
Summary
Dynamic and dedicated Host/Take-Out Server at Bertuccis Restaurant, adept at optimizing guest seating and managing waitlists to enhance satisfaction. Leveraged strong customer interaction skills to assist with menu knowledge, ensuring a seamless dining experience. Excelled in high-pressure situations, demonstrating composure and effective communication during busy shifts.
Overview
1
1
year of professional experience
Work History
Host/Take-Out Server
Bertuccis Restaurant
Springfield, VA
10.2023 - 05.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently to optimize table turnover and guest satisfaction.
- Assisted servers with menu knowledge to enhance customer dining experience.
- Coordinated with kitchen staff to ensure timely food delivery and service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Visual Arts
Northern Virginia Community College
Annandale, VAWest Springfield Highschool
Annandale, VA05-2022
Skills
- Guest seating
- Waitlist management
- Customer interaction
- Menu assistance
Languages
Amharic
Limited Working
Timeline
Host/Take-Out Server
Bertuccis Restaurant
10.2023 - 05.2024
Visual Arts
Northern Virginia Community College
West Springfield Highschool