Alaina Kneece
Aiken,SC
Summary
Proven to enhance customer satisfaction and restaurant efficiency at Chili's Bar and Grill, I excel in high-pressure environments, demonstrating exceptional customer service and team collaboration. Skilled in reservation management and guest engagement, I effectively increased operational flow, ensuring a welcoming atmosphere for all guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host, Server, Server Assistant, To-go
Chilis's Bar and Grill
Aiken, SC
03.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Host
Aiken Fish House and Oyster Bar
Aiken, SC
05.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
South Aiken High School
Aiken, SC05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Telephone reception
- Reservations
- Seating arrangements
- Reservation Management
- Reservations Management
- Greeting guests
- Cleaning and sanitation
- Food Running
- Table Bussing
- Guest complaint resolution
- Guest Seating
- Guest Engagement
- Safe Food Handling
- Complaint Handling
- Payment Processing
- Table setting knowledge
- Menu Memorization
- Restaurant Operations
- Dining area maintenance
Certification
Serv safe certification
Timeline
Host, Server, Server Assistant, To-go
Chilis's Bar and Grill
03.2023 - Current
Host
Aiken Fish House and Oyster Bar
05.2022 - 03.2023
South Aiken High School