Zaahirah Goard
Summary
Dependable and detail-oriented professional with experience in healthcare support, customer service, and facility operations. Known for strong teamwork, adaptability, and maintaining high standards of cleanliness and service.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Linen Services
Albert Einstein Hospital
Philadelphia
03.2024 - Current
- Manage linen distribution and inventory
- Maintain cleanliness and compliance with safety standards
- Support hospital operations across departments
- Delivered linen services to designated locations within the building.
- Loaded carts with clean linen to transport to designated storage areas.
- Collaborated with colleagues across departments to ensure effective delivery of services.
- Conducted outbound calls to potential customers, providing information about products and services.
- Delivered requested items to customers in a timely manner while ensuring their satisfaction with quality product.
- Organized inventory of all stored linens.
Utility & Nutrition Services
Albert Einstein Hospital
Philadelphia
12.2023 - 03.2024
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained sanitation standards
- Sorted and stored supplies effectively to optimize kitchen workflow.
- Monitored inventory levels and reported shortages to management promptly.
- Monitored inventory to keep adequate stock of food items and supplies.
- Cleaned and sanitized dishes, kitchen utensils, and equipment.
- Organized storage areas for food items, dishes, glassware.
- Assisted cooks with meal preparation.
- Swept and mopped floors throughout the kitchen area.
- Completed day-to-day duties accurately and efficiently.
- Maintained an organized workstation, ensuring tools and ingredients are readily available.
Environmental Services
Jefferson Hospital
Philadelphia
01.2023 - 12.2023
- Adhered to infection control procedures in all cleaning activities to ensure safety.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Disinfected public areas and conducted spot cleaning to ensure a clean and welcoming environment.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Addressed service needs promptly to support staff and patient satisfaction.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Refilled linen closets with clean linens.
Customer Service & Event Security
Contemporary Services Corporation
Philadelphia
11.2021 - 01.2023
- Controlled crowd movement during events
- Addressed guest concerns with professionalism
- Greeted guests and checked tickets for entry into events.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Assisted with crowd control, emergency response, and evacuation procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted guests with determining seat location, escorting guests to assigned seating.
Customer Service Associate
Chili's
Philadelphia
05.2019 - 09.2021
- Provided exceptional service to guests in a fast-paced restaurant environment.
- Ensured precise transaction handling for customer satisfaction
- Monitored inventory levels of popular items, ensuring stock availability for customer orders.
- Maintained cleanliness and organization of dining area and service stations.
- Promoted available products and services to customers during service and order calls.
- Confirming satisfaction and addressing any concerns.
Customer Service Associate
Chuck E. Cheese
Philadelphia
03.2018 - 07.2019
- Assisted customers while ensuring clean and an organized environment to enhance overall experience
- Responded promptly to customer inquiries and requests for additional items or services.
- Operated the register and handled payments
- Kept work area neat, clean, and well-stocked at all times.
- Ensured that all orders were correct before leaving the kitchen area.
- Wiped down tables and cleared trash to create clean, welcoming dining a clean, welcoming dining environment for customers
- Maintained cleanliness of kid areas by vacuuming floors, cleaning toys, games, equipment after use.
- Monitored inventory of supplies and reported needs for replenishment.
Education
Diploma -
Philadelphia Electrical & Technology Charter High School
09.2016 - 06.2020
Skills
- Customer Service
- Teamwork
- Time Management
- Communication
- Organization
- Sanitation and safety
- Adaptability
- Inventory organization
Volunteer Experience
LIFE Program, Assisted elderly individuals with meals and daily activities while supporting staff operations
Timeline
Linen Services
Albert Einstein Hospital
03.2024 - Current
Utility & Nutrition Services
Albert Einstein Hospital
12.2023 - 03.2024
Environmental Services
Jefferson Hospital
01.2023 - 12.2023
Customer Service & Event Security
Contemporary Services Corporation
11.2021 - 01.2023
Customer Service Associate
Chili's
05.2019 - 09.2021
Customer Service Associate
Chuck E. Cheese
03.2018 - 07.2019
Diploma -
Philadelphia Electrical & Technology Charter High School
09.2016 - 06.2020