Za’Briea Jones
Sherman
Summary
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills any role.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
McDonald's
Sherman, TX
09.2025 - Current
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare food items.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members during peak hours to ensure smooth operations.
- Followed safety and sanitation guidelines consistently to uphold quality standards.
- Trained new employees on operational procedures and best practices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Grill cook, Mut, Drive Thru, Curbside
Whataburger
Sherman, Texas
05.2025 - 08.2025
- Operated grill equipment to prepare high-quality food items efficiently.
- Monitored cooking times to guarantee optimal food quality and presentation.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Verified order accuracy and quality ahead of service to maintain standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and reconciled daily sales totals.
Host and Busser
Chili’s Bar and Grill
Sherman, Texas
10.2024 - 02.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Provided menu recommendations, enhancing customer satisfaction and sales.
- Trained new hosts on best practices for guest interactions and service standards.
- Monitored dining area to ensure cleanliness and readiness for guests.
- Assisted in resolving customer complaints, fostering positive relationships.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Caseys by Lonestar
Sherman, Texas
04.2024 - 09.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Trained new associates on store policies, procedures, and effective sales techniques.
- Utilized point-of-sale systems for efficient transaction processing and customer service support.
- Implemented visual merchandising strategies to promote featured products and increase sales visibility.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Maintained accurate inventory levels through regular stock checks and reordering processes.
Sales Associate
Dollar General
Sherman, Texas
06.2023 - 11.2023
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Monitored stock levels, ensuring timely replenishment of shelves and storage areas.
- Assisted in inventory management by conducting regular counts and audits.
Education
High School Diploma -
Denison High School
Denison, TX05-2025
Bachelor of Arts - Early Childhood- Grade 6 Education
Collin College
McKinney, TX05-2030
Skills
- I demonstrate the traits of character, leadership, and service I have shown myself to be honest, trustworthy, and responsible, which are all important character traits I am willing to share and communicate my thoughts and ideas
- I have also demonstrated leadership by being goal-oriented, adaptable, and confident I have a remarkable ability to inspire and persuade others Finally, I have shown a commitment to service by helping others understand challenging topics and making a positive difference while helping others I show empathy, care, and compassion for others which has made one's self notice and acknowledge me as a valuable asset to their community Overall, I am acknowledged and stated to be “an excellent example of someone who has demonstrated the traits of character, leadership, and service”
- Customer service
- Teamwork and collaboration
- Problem-solving
- Positive attitude
Accomplishments
I was a member of the 2023-24 Circle of Success, 2024-25 National Honors Society, and 2025 Texas Academic Scholar Program
Certification
- Certified Community Health Care Worker, DSHS
Timeline
Team Member
McDonald's
09.2025 - Current
Grill cook, Mut, Drive Thru, Curbside
Whataburger
05.2025 - 08.2025
Host and Busser
Chili’s Bar and Grill
10.2024 - 02.2025
Sales Associate
Caseys by Lonestar
04.2024 - 09.2024
Sales Associate
Dollar General
06.2023 - 11.2023
High School Diploma -
Denison High School
Bachelor of Arts - Early Childhood- Grade 6 Education
Collin College
Awards
I was a member of the 2024-2025 National Honors Society based on Scholarship, Service, Leadership, and Character, I was nominated in the Circle of Success, and I was also apart the Texas Academic Scholar Program