Zabrina Buenfil
San Antonio,TX
Summary
Driven sales lead motivated to leverage a strong background in sales and related positions. Committed to developing strategic and successful merchandising strategies to meet and exceed objectives. Knowledgeable about customer service practices and sales principles. Personable service with a background providing exemplary customer service in retail settings. Experienced in POS systems operations and money handling. Results-oriented individual committed to developing positive relationships with vendors and customers. Energetic lead sales associate promoting excellent customer service skills through dynamic engagement, issue resolution, and promotional talents. Trustworthy professional with a successful background in cross-selling and upselling. Multi-talented sales assistant adept at handling any store department, with a talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance. With 13 years of experience in retail, valuable insights and knowledge contribute to success.
Overview
16
16
years of professional experience
Work History
Crew Leader II
City Of San Antonio
San Antonio, TX
03.2024 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Facilitated collaboration between different departments, enhancing cohesiveness and success of projects.
- Prioritized and delegated tasks effectively, ensuring critical project milestones were met on time.
- Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.
Assistant Store Manager
Biglots
San Antonio , TX
09.2021 - Current
- Managed cash register operations using POS system and processed sales and returns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Managed organization's largest region, performed full sales cycle duties and increased annual sales.
- Processed payments and returned accurately receipts, cash, coin and cards to customers.
- Checked store shelves and restocked products from inventory in back room.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Scanned and bagged items and operated cash register to check out store patrons.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Reward
- Survey
Inside Sales Specialist
Lowes Home Improvment
Weslaco , TX
06.2013 - 09.2021
- Cultivated and strengthened customer relationships to drive revenue growth.
- Investigated sales and service issues to provide successful resolutions.
- Employed mathematical skills to calculate purchase, negotiate price and draft contract.
- Contacted new and existing customers to discuss product and service solutions.
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Coordinated work of sales team and motivated performance to surpass quotas.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
- Exceeded team sales goals by creating value, measuring activity and setting higher targets.
- Delivered superior customer support to improve account retention rate.
- Grew quarterly sales reliably with great communication and sales abilities.
Merchandise Service Team
Lowes Distribution Center
Mcallen , TX
06.2013 - 09.2021
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one.
Toddler Teacher
Noahs ark learning center
Leakey, TX
09.2010 - 11.2012
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
Cashier
Ross Dress for Less
Weslaco, TX
08.2009 - 04.2010
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
South Paml Gardens High School
Weslaco05.2009
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Heavy lifting
- New hire training
- Work Planning and Prioritization
- Equipment maintenance
- Safety protocols and procedures
- Documentation and reporting
- Verbal and written communication
- Delegating work
- Equipment inspection
- Jobsite safety
- Vehicle operations
- Maintenance and repair
- Team player
- Attention to detail
- Excellent communication
- Hand and power tool operation
- Material loading and unloading
- Time management
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Crew Leader II
City Of San Antonio
03.2024 - Current
Assistant Store Manager
Biglots
09.2021 - Current
Inside Sales Specialist
Lowes Home Improvment
06.2013 - 09.2021
Merchandise Service Team
Lowes Distribution Center
06.2013 - 09.2021
Toddler Teacher
Noahs ark learning center
09.2010 - 11.2012
Cashier
Ross Dress for Less
08.2009 - 04.2010
High School Diploma -
South Paml Gardens High School