Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zabrina McNeaL

Humble

Summary

Dedicated HR and benefits professional actively seeking a remote or hybrid position that leverages my HR and insurance background to support employee well-being and drive organizational efficiency. Experienced in employee relations, benefits administration, payroll, and insurance services, with a strong track record of supporting compliance and improving the employee experience through effective benefits coordination and HR best practices.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Full-Time Student | HR & Benefits Skill Development | Family Responsibilities

Career Development & Family Focus
01.2019 - Current
  • Pursuing a Bachelor’s degree in HR Professional Management, gaining expertise in benefits administration, payroll, employment law, and talent acquisition. Developed a strong understanding of recruitment strategies, workforce planning, and employee engagement to support organizational growth and retention.
  • Developed strong multitasking, leadership, and problem-solving skills while balancing full-time coursework and family commitments.
  • Gained deep understanding of employee needs and advocacy through personal experience supporting a child with autism—building skills that translate well into benefits coordination and HR support.

Administrative Assistant / Licensed Insurance Service

State Farm Insurance
08.2015 - 09.2018
  • Assisted clients with benefits enrollment, policy updates, and claims processing for auto, home, and life insurance.
  • Provided HR-related administrative support, including maintaining personnel records and assisting with employee benefits coordination.
  • Developed and implemented employee recognition programs to enhance workplace engagement and morale.
  • Conducted policy reviews and cross-selling, ensuring customers had appropriate coverage tailored to their needs.

Licensed Insurance Specialist

Travelers Insurance
09.2008 - 06.2014
  • Educated clients on insurance policies, coverage options, and risk management strategies.
  • Partnered with internal teams to provide training and best practices, ensuring compliance and accurate documentation.
  • Managed claims processing and policy renewals, providing high-level customer support and problem resolution.

Escalation Banker

J.P. Morgan Chase
05.2007 - 06.2008
  • Managed escalated customer concerns, resolving financial account issues efficiently to enhance client satisfaction.
  • Conducted account reviews, identified risks, and implemented solutions to improve financial health and policy retention.

Education

B.S. - HR Professional Management

SNHU
12.2025

Skills

  • Benefits Administration & Compliance
  • HR Operations & Employee Relations
  • Payroll & Compensation Processing
  • Research and analysis
  • Health, Life, & Disability Insurance
  • Talent Acquisition & Onboarding
  • Customer Service & Claims Assistance
  • HRIS & Data Management
  • Remote Administrative Support
  • Conflict Resolution & Problem-Solving
  • Administrative assistance

Certification

  • Property & Casualty Insurance License - Kaplan Career Institute, Houston, TX (2008)
  • Licensed Real Estate Agent - Champions School of Real Estate, Houston, TX (2017)

Timeline

Full-Time Student | HR & Benefits Skill Development | Family Responsibilities

Career Development & Family Focus
01.2019 - Current

Administrative Assistant / Licensed Insurance Service

State Farm Insurance
08.2015 - 09.2018

Licensed Insurance Specialist

Travelers Insurance
09.2008 - 06.2014

Escalation Banker

J.P. Morgan Chase
05.2007 - 06.2008

B.S. - HR Professional Management

SNHU

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