Summary
Overview
Work History
Education
Skills
Timeline
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Zac Finley

Cookeville,Tennessee

Summary

Experienced customer service and call center professional with over 10 years of experience. Skilled in problem solving and adept at working with people. Seeking a long-term career path in a position that utilizes my expertise.

Overview

8
8
years of professional experience

Work History

Disputes Agent

TSYS
Cookeville, TN
01.2024 - Current
  • Maintained accurate records of client interactions and transactions.
  • Developed customer relationships and ensured satisfaction with services.
  • Took inbound calls related to fraud and dispute cases.
  • Started Fraud and Dispute cases.
  • Responded to client inquiries and resolved issues promptly.

Team Lead

Advanced Cleaning Service
Cookeville, TN
05.2023 - 08.2023
  • Performed general supervisor duties as well as general cleaning of all areas of the buildings under my supervision; managed routine upkeep of exterior areas, green space and parking lot; handled emergency cleaning and upkeep requests; ensured rooms were maintained and fully equipped

Licensed Insurance Agent

Foundever
Cookeville, TN
01.2023 - 05.2023
  • Responded to inbound calls regarding existing policies; enrolled participants for additional coverage; sold personal lines insurance policies; explained coverage

Team Lead

Advanced Cleaning Service
Cookeville, TN
06.2022 - 01.2023
  • Performed general supervisor duties as well as general cleaning of all areas of the buildings under my supervision; managed routine upkeep of exterior areas, green space and parking lot; handled emergency cleaning and upkeep requests; ensured rooms were maintained and fully equipped

Fraud Operations Agent

U.S. Bank
Cookeville, TN
02.2021 - 12.2021
  • Took inbound customer calls; initiated fraud cases on customer debit cards/credit cards; reviewed statuses of older cases/claims; took leadership calls

Staffing Coordinator

WISE STAFFING GROUP
Cookeville, TN
08.2020 - 11.2020
  • Assisted clients in obtaining jobs; administered drug tests; performed background checks; maintained Facebook and Indeed social media pages; performed office manager/administrator work/general office duties

Business Care Representative

TRUIST FINANCIAL
Cookeville, TN
05.2019 - 08.2020
  • Answered incoming phone calls of current business account owners as well as personal accounts; assisted customers with concerns and issues related to their accounts

Insurance Agent

HEALTHMARKETS
Brentwood, TN
01.2017 - 01.2020
  • Sold a variety of health insurance and supplemental plans through the marketplace; explained features of policies as well as the advantages and disadvantages of various policies; assisted clients by matching them with a plan that met their expectations and budget

Education

Audio Engineer Certification -

Recording Workshop
Chillicothe, OH
11.2010

Diploma -

Cookeville High School
Cookeville, Tennessee
01.2010

Skills

  • Excellent customer service skills
  • Experienced in sales
  • Communication
  • Empathy
  • Active Listening
  • Computer/Technical Skills
  • Strong communication abilities

Timeline

Disputes Agent

TSYS
01.2024 - Current

Team Lead

Advanced Cleaning Service
05.2023 - 08.2023

Licensed Insurance Agent

Foundever
01.2023 - 05.2023

Team Lead

Advanced Cleaning Service
06.2022 - 01.2023

Fraud Operations Agent

U.S. Bank
02.2021 - 12.2021

Staffing Coordinator

WISE STAFFING GROUP
08.2020 - 11.2020

Business Care Representative

TRUIST FINANCIAL
05.2019 - 08.2020

Insurance Agent

HEALTHMARKETS
01.2017 - 01.2020

Audio Engineer Certification -

Recording Workshop

Diploma -

Cookeville High School

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Zac Finley