Zac Kramer
Frisco,TX
Summary
Senior Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
23
23
years of professional experience
Work History
Sr. Manager Charters
Southwest Airlines
08.2020 - Current
- Responsible for leading and managing all aspects of the Charter business and operation
- Oversight of the safe and efficient operation of all charter flights
- Leads charter sales and business development activities.
Manager of Charters
Southwest Airlines
06.2014 - 08.2020
- Manage all operational charter activity including program development, sales support, outside vendors and brokers, and coordination among all departments to assure effective and safe operations
- Lead department projects and programs including process and technology improvements.
Sr. Market Strategy Analyst
Southwest Airlines
08.2012 - 06.2014
- Managed a portfolio of domestic markets while maximizing revenue through key yield management strategies
- Lead in-depth analysis of identifying metric outliers & tracking future and current performance of markets
- Developed competitive pricing and inventory control methodologies targeting new challenging markets.
Supervisor
Flexjet
10.2010 - 08.2012
- Team Lead for Charter Brokerage Department
- Managed all aspects of trip booking, planning, scheduling, flight following, billing and event resolution
- Account management: Provided customer support, planning and optimization for jet card accounts.
Assistant Manager Flight Ops Crew Scheduling
Southwest Airlines
08.2008 - 04.2010
- Coordinated FAR, ATOS, and contractual applications relating to all aspects of scheduling
- Managed Schedulers and Supervisors to ensure optimal performance of the Department
- Developed and implement guidelines, policies and procedures and monitor compliance with policies.
Revenue Management Analyst
05.2005 - 08.2008
- Utilized Passenger Revenue Optimization System (PROS) and resources to allocate discount seating to increase booking capacity to maximize revenue
- Optimized revenue by actively managing overbooking and spoilage at the flight/market level
- Evaluated competitor pricing markets and make recommendations for fare changes.
Flight Operations Crew Scheduler
10.2003 - 05.2005
- Ensured timely and efficient coverage all flights in accordance with FARs, contractual provisions, and scheduling policies and procedures
- Utilized CrewSolver for crew rerouting and Maestro to complete tasks and conduct research
- Accurately worked legality and open trip reports to insure FARs and contractual parameters were followed.
Customer Service Supervisor
06.2001 - 10.2003
- Provided Customer Service to Customers in regard to over sales and delayed or cancelled flights
- Supervised and assured that all Customer Service Employees were properly assigned and utilized to ensure a productive and efficient operation
- Resolved and answered agent questions in regards to the union contract and company policies.
Education
Bachelor of Business Administration: Airport Management -
University of North Dakota
Grand Forks, NDSkills
- 15 years management experience
- FAA Aircraft Dispatcher License
- FAA Private Pilot's License-Single Engine Land
- Business Development
- Operations Management
- Team Leadership
- Sales management
Timeline
Sr. Manager Charters
Southwest Airlines
08.2020 - Current
Manager of Charters
Southwest Airlines
06.2014 - 08.2020
Sr. Market Strategy Analyst
Southwest Airlines
08.2012 - 06.2014
Supervisor
Flexjet
10.2010 - 08.2012
Assistant Manager Flight Ops Crew Scheduling
Southwest Airlines
08.2008 - 04.2010
Revenue Management Analyst
05.2005 - 08.2008
Flight Operations Crew Scheduler
10.2003 - 05.2005
Customer Service Supervisor
06.2001 - 10.2003
Bachelor of Business Administration: Airport Management -
University of North Dakota
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