Zac Minkin

• Led 20 end-to-end U.S. Mobile Application releases, delivering 100+ stories and tasks across a two-week Agile release cadence from requirements gathering and backlog grooming through development, testing, and customer enablement.
• Gathered and translated release requirements for the U.S. Mobile Application, launching and configuring approximately 30 customer-facing features while ensuring alignment with U.S. market requirements within a digital loyalty ecosystem serving approximately 46M active U.S. users.
• Partnered with approximately 15 Product Managers and business stakeholders to define requirements, prioritize backlog items, evaluate feasibility, and deliver approximately 40 marketing and loyalty campaigns across the Mobile Application.
• Executed high-profile marketing, loyalty, and gamification campaigns, including a major promotional activation generating nearly 500M digital games played, enhancing customer engagement and digital impressions across Mobile Application.
• Coordinated with approximately 5 developers and QA resources throughout the delivery lifecycle, ensuring requirements were understood, dependencies were addressed, test coverage was completed, and customer-facing functionality was delivered on schedule.
• Oversaw 100+ defects, managing identification, triage, clarification, and resolution while reviewing hundreds of test cases and facilitating communication between development, QA, Product Management, and business stakeholders to ensure release quality.
• Owned key functional areas including Delivery, Loyalty, Marketing Campaigns, and the Mobile Application Platform, aligning U.S. product execution with strategic business objectives and customer engagement goals.
• Communicated continuously with client stakeholders and testing teams to ensure execution of campaign strategies and promotional materials, aligning business requirements with technical delivery, QA validation, and customer experience.

• Operated within an Agile 19-person onshore/offshore team supporting technology solutions across 23 client properties, coordinating defect intake, triage, prioritization, and resolution based on business impact and severity.
• Maintained a physical testing lab for new software, hardware, and configurations while independently triaging approximately 2–4 defects daily, identifying issues and coordinating solutions across restaurant technology environments.
• Executed 100+ technical deliverables through Jira and Confluence, documenting and communicating software and hardware solution issues while ensuring clear technical documentation supported stakeholder needs.
• Collaborated daily with client stakeholders to prioritize incoming requests, delegate triage activities, and schedule weekly packaged fixes aligned with severity and business impact.
• Provided 24-hour weekend on-call support for client properties, troubleshooting real-time technology issues and helping mitigate disruptions to customer-facing operations.
• Led onboarding activities for new team members, developing a structured training process incorporating shadowing schedules, resource videos, reference documentation, and team-specific ways of working.
• Supervised quarterly in-store visits to validate new feature packages and configurations, supporting successful go-live implementations and confirming that technology solutions performed as expected in live environments.
• Used user stories and functional requirements to understand new products and features, identify stakeholder needs, and connect business objectives with technical implementation.
• Supported troubleshooting across restaurant technology environments, including POS hardware/software, touchscreen configurations, printers, payment devices, interactive kiosks, device imaging, store configuration, and feature enablement.

• Documented and monitored 5 project team budgets, utilizing forecasting and completion estimates to improve financial visibility, identify potential risks, and support budget management.
• Managed detailed project financial documentation and balance-sheet tracking through Excel, improving project visibility and supporting financial controls across consulting engagements.
• Coordinated monthly timesheet submissions for approximately 250 personnel, helping ensure timely client billing and reducing discrepancies within budget forecasting and project financial reporting.
• Coached new personnel on team processes and financial documentation requirements, enhancing consistency across project operations.
• Supported Engagement Managers with monthly presentations for client and stakeholder audiences, highlighting team structure, diversity, quality improvements, and budget-to-actual performance.
• Migrated legacy project documentation into E-monitoring, enhancing organization and accessibility of project information and reporting.

Graduated Cum Laude

• 3.5 GPA
• Scholarship Recipient
• Delta Sigma Pi Member
• Entrepreneurship Club Member
• Study Abroad: London, Business