Zacahria Morales
Fort Worth
Summary
Dynamic and detail-oriented Accounts Receivable Support at Fusion Auto Finance, recognized for enhancing customer satisfaction through effective problem-solving and exceptional service. Proven ability to optimize workflows and maintain accurate financial records, demonstrating strong computer skills and a dependable work ethic. Committed to fostering teamwork and collaboration in fast-paced environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Accounts Receivable Support
Fusion Auto Finance
Hurst, TX
08.2023 - 01.2026
- Processed customer payments and maintained accurate records of transactions.
- Assisted in resolving billing discrepancies to enhance customer satisfaction.
- Supported daily reconciliation of accounts to ensure financial accuracy.
- Communicated with clients regarding outstanding invoices and payment terms.
- Learned internal accounting software for efficient data entry and reporting.
- Adhered to company policies for record-keeping and confidentiality standards.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Optimized workflow processes within the department, enhancing overall productivity levels among team members.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produced reports using [Software].
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier
Family Dollar
Fort Worth, TX
12.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Assisted in training new cashiers on operational procedures and best practices.
- Managed inventory restocking to ensure product availability for customers.
- Collaborated with team members to uphold store cleanliness and presentation standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Marine Creek Collegiate High School
Fort Worth, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Computer skills
- Active listening
- Dependable and responsible
- Flexible and adaptable
Languages
English
Full Professional
Spanish
Limited Working
Youth Assistant
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Assisted with set up for social events and food deliveries.
Timeline
Accounts Receivable Support
Fusion Auto Finance
08.2023 - 01.2026
Cashier
Family Dollar
12.2022 - 08.2023
High School Diploma -
Marine Creek Collegiate High School