Zachary Baldwin
Bremerton,WA
Summary
Digital Services Specialist with demonstrated talents in employee onboarding, training and familiarization with Online Tools. Contributes to high employee retention rates by assisting new employees with product functions, operations, updates and application. A dedicated team player with a stellar work ethic. Dedicated Retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Supervisor with over 15 years of experience in Retail Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Technician
Care Partners Assisted Living
09.2023 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Certified Nursing Assistant
Caldera Care
04.2023 - 08.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Life Enrichment Director
Caldera Care
12.2021 - 04.2023
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Planned zoo trips, shopping excursions and religious worship opportunities for residents.
Digital Services
Walmart
11.2020 - 12.2021
- Promptly consulted with team leaders to address any escalated client issues.
- Trained customer employees and managers on machine use and maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Demonstrated increased knowledge of company products and equipment.
- Adhered to safety protocols and policies to reduce workplace hazards.
Support Manager
Walmart
07.2019 - 11.2020
- Coached employees through day-to-day work and complex problems.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Monitored employee and customer interactions to assess quality of service.
- Established and implemented training programs to maximize team performance.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Interpreted management directives to define and document administrative staff processes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Tracked and documented metrics, and evaluated trends.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Directed training and retraining of employees to boost performance and enhance business results.
- Evaluated employee performance monthly basis and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Effectively supervised staff of 35 personnel by implementing company policies, protocols, work rules and disciplinary action.
Customer Service Manager
Walmart
05.2017 - 05.2019
- 5Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Monitored customer service operations to assess agent performance and provide feedback.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours
Automotive Service Technician
Walmart
06.2016 - 05.2017
- Established clear repair plans with line-item details of expected labor and parts costs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained accurate records of time and materials required to perform repairs and service.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Changed, rotated and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Education
GED -
Olympic College
Bremerton, WA03.2017
Skills
- E-service solutions
- Power tool proficiency
- Digital troubleshooting
- Hand tool knowledge
- Mechanical aptitude
- Basic math
- Interpersonal Communication
- Leadership
- Responsible
- Customer service
Timeline
Medical Technician
Care Partners Assisted Living
09.2023 - Current
Certified Nursing Assistant
Caldera Care
04.2023 - 08.2023
Life Enrichment Director
Caldera Care
12.2021 - 04.2023
Digital Services
Walmart
11.2020 - 12.2021
Support Manager
Walmart
07.2019 - 11.2020
Customer Service Manager
Walmart
05.2017 - 05.2019
Automotive Service Technician
Walmart
06.2016 - 05.2017
GED -
Olympic College
Similar Profiles
Elizabeth MeyerElizabeth Meyer
Volunteer at Care Partners Assisted LivingVolunteer at Care Partners Assisted Living
Sparrow LuccariniSparrow Luccarini
Team Lead / Caregiver at Care Partners Assisted LivingTeam Lead / Caregiver at Care Partners Assisted Living
Aubree WinnekensAubree Winnekens
Caregiver at Care Partners Assisted LivingCaregiver at Care Partners Assisted Living