Zaccariah Marshall
Afni
Lanett
8
years of professional experience
Experienced with engaging customers to identify their needs and provide suitable solutions. Utilizes persuasive communication techniques to build strong client relationships and drive sales. Track record of effective problem-solving, ensuring high levels of customer satisfaction and loyalty.
Work History
Customer Sales Representative
1 Year 4 Months- Greeting and assisting customers by phone, online, or in person.
- Answering questions about products, services, pricing, and promotions.
- Resolving customer concerns or directing them to the right department.
Support Agent
1 Year 3 Months- Delivered exceptional customer support through phone and chat channels, ensuring efficient resolution of inquiries.
- Supported technical issue resolution processes, enhancing customer satisfaction through efficient problem-solving.
- Developed and managed comprehensive tracking systems for customer interactions via CRM software, ensuring dependable reporting.
- Collaborated with team members to enhance service delivery, aiming to improve response times and customer satisfaction.
Customer Service Representative
1 Year 10 Months- Utilized phone and email channels to effectively resolve customer inquiries, enhancing service quality.
- Facilitated access to detailed product information to support customer satisfaction and loyalty initiatives.
- Developed and facilitated engaging training sessions to familiarize new team members with company policies and procedures.
- Leveraged CRM software to monitor customer interactions and gather feedback for process enhancement.
Janitorial Worker
2 Years 7 Months- Operated cleaning equipment to maintain facility cleanliness and sanitation standards.
- Conducted routine inspections to identify maintenance needs and ensure safety compliance.
- Collaborated with team members to improve workflow efficiency and cleaning processes.
- Trained new staff on proper cleaning techniques and safety protocols.
- Swept hard surface floors using broom or push broom dust mop.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
Housekeeper
1 Year 3 Months- Maintained cleanliness and organization of guest rooms to ensure high satisfaction ratings.
- Implemented efficient cleaning schedules, enhancing team productivity and operational flow.
- Trained new housekeeping staff on protocols and best practices for maintaining hotel standards.
- Inspected completed rooms for quality assurance, ensuring adherence to Hilton's cleanliness guidelines.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High school diploma or GED
Skills
Experience in remote collaboration
Customer engagement
Outbound calling
Hard surface care
Data entry proficiency
Scripting
Excellent communication
Multitasking Abilities
Conflict resolution
Teamwork
Time management
Attention to detail
Problem-solving abilities
Multitasking
Customer satisfaction
Organizational skills
Company policies
Restroom care
Glass cleaning
Chemical handling
Timeline
Customer Sales Representative
Afni
04.2025 - CurrentRead More
Support Agent
Argo Contact Centers
01.2024 - 04.2025Read More
Customer Service Representative
ASK Telemarketing
04.2022 - 02.2024Read More
Janitorial Worker
Abm Industries Inc De
04.2020 - 11.2022Read More
Housekeeper
Hilton Garden Inn Hotel
02.2018 - 05.2019Read More
Valley High School
High school diploma or GED
Read More