Open To Work
Charlise Joyner
State Farm Mutual Automobile Insurance Company
Lithonia,USA
1
Language
13
years of professional experience
Dynamic insurance professional with over 10 years of customer service and administrative experience, including more than 3 years supporting underwriting operations. Proficient in processing over 55 policy transactions daily while ensuring accuracy, addressing customer inquiries, and maintaining meticulous records. Demonstrates the ability to thrive in remote environments, consistently meeting performance expectations. Recognized for exceptional attention to detail, adaptability, organizational skills, and strong communication abilities.
Work History
Underwriting Service Assistant
3 Years 4 Months- Partners with underwriters to service Agency and Agency Leadership concerns and/or handles Producer/Broker inquiries
- Communicates with Policyholders, Agents, Producers, or third parties via various communication media, including chat and phone
- Collaborated with underwriters to evaluate risk factors and determine policy eligibility.
- Typed and processed various reports, endorsements, and policy documents to ensure accuracy. a variety of reports, endorsements, filings, form letters, and cancellation letters
- Completed entry of miscellaneous transactions in the system to support operational efficiency. as directed
- Types and/or processes a variety of reports, endorsements, filings, form letters, and cancellation letters
- Enters miscellaneous system transactions as directed
- Identified resources to provide accurate answers to policyholder inquiries. and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questions
- Maintained and updated policyholder records with precision, including address changes and policy coverage adjustments
- Processed underwriting documents, ensuring accuracy and compliance with regulatory standards.
Account Representative
1 Year 2 Months- Managed customer communication throughout the property insurance claims process from first notice through project completion.
- Coordinated scheduling, documentation, billing, and payment activities between insureds, contractors, and insurance representatives.
- Maintained detailed claim records and ensured timely follow-up with customers.
- Resolved customer concerns while managing expectations during property restoration projects.
- Served as the primary point of contact for insured homeowners throughout the claims lifecycle.
- Worked closely with field teams and management to ensure efficient claim progression.
- Managed client accounts, ensuring satisfaction through timely communication and issue resolution.
Administrative Assistant/Receptionist
10 Months- Supported insurance restoration operations through customer service, documentation, and payment tracking.
- Communicated with homeowners regarding claim-related documentation and non-restorable property.
- Prepared invoices and correspondence for insurance adjusters.
- Managed payment posting and customer account records.
- Handled high-volume inbound calls while providing professional customer support.
- Managed office communications and scheduling for optimal workflow efficiency.
Sales Generalist
2 Years 5 Months- Increased store sales through direct customer engagement
- Proactively engages with customers and responds effectively
- Recovers cash wrap and “go-backs.”
- Setting personal goals and tracking individual and team performance to the goals
- Set personal goals and tracked individual and team performance against targets
- Recovers cash wrap and “go-backs.”
- Promoted company values through daily interactions with team members and customers to strengthen brand identity.
- Analyzed sales trends to inform inventory management and product placement strategies.
Showroom Assistant
2 Years 4 Months- Attended local and regional markets to showcase products
- Processed and entered customer orders into the system
- Contact companies regarding orders/ order payments
- Traveled to showroom to retrieve sample orders and dispatched using USPS, UPS, or FedEx
- Communicated with supervisor to ensure timely fulfillment of sample orders
- Coordinated with companies to resolve order inquiries and manage payment statuses
- Maintained showroom organization and cleanliness, ensuring an inviting environment for visitors.
Sales Associate
4 Months- Achieved personal sales goals while aligning with team objectives to drive overall performance
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
- Provide honest and confident feedback to customers regarding merchandise style and fit
- Developed lasting customer relationships through follow-up on purchases, merchandise suggestions, and event invitations
- Consistently seek new fashion and product knowledge to act as an expert for the customer
- Initiated Nordstrom Rewards TM account openings to foster customer loyalty. new Nordstrom Rewards TM accounts as a means of building customer relationships
- Collaborated with team members to deliver outstanding service to each customer. as a team player to ensure each customer receives the best service possible
- Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
Administrative Assistant - Compliance
9 Months- Serving as the admin support for the compliance department in the health plan.
- Data entry assessments and authorizations into the system.
- Assisted compliance coordinator in distributing and researching provider complaints and administrative law hearings to ensure timely resolution.
- Research claims inquiry specific to the department and responsibility.
- Data entry assessments and authorizations into the system.
- Ensures all mail correspondence is logged and delivered to the correct staff.
- Ensures all mail correspondence is logged and delivered to the correct staff.
- Arranged and organized a detailed calendar showcasing all meetings, travel plans, business events, and social events.
- Engaged with providers to facilitate discussions about member inquiries and concerns.
- Assisted in conducting audits and evaluations of internal procedures for compliance effectiveness.
Customer Service
2 Years 10 Months- Greeted, listened to, and engaged customers to identify needs and provide tailored solutions.
- Provided outstanding customer service by complying with client requests in an upbeat manner.
- Provided outstanding customer service by complying with client requests in an upbeat manner.
- Greets, listens, and engages customers to identify their needs
- Located products in other stores or online to fulfill customer requests and enhance satisfaction.
- Led in-store events to promote brand awareness and engage customers effectively.
Education
No Degree - Criminal Justice
No Degree - Criminal Justice
High School Diploma
Skills
Policy evaluation
Insurance eligibility verification
Data Entry
Data Management
Microsoft Office applications
Office Administration
Listening
Communication
Claims investigation
Claims processing
Experience in remote collaboration
Effective multitasking
Reliability
Additional Information
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
03.2023 - 07.2026Read More
Account Representative
FRSTEAM of North and Central Georgia
01.2022 - 03.2023Read More
Administrative Assistant/Receptionist
FRSTeam of North and Central Georgia
03.2021 - 01.2022Read More
Sales Generalist
Victoria's Secret
12.2018 - 05.2021Read More
Showroom Assistant
ShiShi
01.2018 - 05.2020Read More
Sales Associate
Nordstrom
11.2016 - 03.2017Read More
Administrative Assistant - Compliance
Centene Corporation
11.2015 - 08.2016Read More
Customer Service
Walgreens
02.2013 - 12.2015Read More
Atlanta Metropolitan State College
No Degree from Criminal Justice
Read More
Georgia State University
No Degree from Criminal Justice
Read More
Sandalwood High School
High School Diploma
Read More