Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Underwriting Assistant
Auto-Owners Insurance Company
Tallahassee
09.2023 - Current
Support underwriting operations by reviewing and processing high volumes of policy-related documentation with a strong focus on accuracy and timeliness.
Research and resolve policy discrepancies while consistently meeting service-level standards and deadlines.
Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
Provided administrative support to underwriters, enhancing workflow management in a fast-paced insurance environment.
General Manager
THE BLU HALO
Tallahassee
03.2020 - 09.2023
Developed procedures that enhanced year-over-year growth and improved customer retention.
Uphold restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Managed staff, prepared work schedules, and assigned specific duties to ensure operational efficiency.
Recruit, interview and hire qualified staff.
Resolved customer complaints regarding food quality and service to maintain high satisfaction levels.
Perform accurate monthly inventories of supplies and equipment.
Assistant Manager
TIN LIZZY'S CANTINA
Tallahassee
06.2019 - 03.2020
Optimized profits by controlling food, beverage and labor costs.
Supervised employee work to ensure compliance with company values, regulations, and food safety guidelines.
Effectively coordinated daily operations, resulting in greater productivity and higher levels of customer satisfaction.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL
01.2007 - 05.2011
Some College (No Degree) - Retail Merchandising And Product Development
Florida State University
Tallahassee, FL
Skills
Policy Analysis
Data Entry
Customer Service Management
Data entry accuracy
Problem solving
Effective communication
Time management
Attention to detail
Team Leadership
Policy evaluation
Risk assessment
Timeline
Underwriting Assistant
Auto-Owners Insurance Company
09.2023 - Current
General Manager
THE BLU HALO
03.2020 - 09.2023
Assistant Manager
TIN LIZZY'S CANTINA
06.2019 - 03.2020
Associate of Arts -
Tallahassee Community College
01.2007 - 05.2011
Some College (No Degree) - Retail Merchandising And Product Development