Zaccarry Williams
Culpeper
Summary
Detail-oriented insurance specialist with extensive experience in sales, service, claims, and supervision. Proven track record of driving results through customer-focused solutions, and innovative problem-solving. Committed to professional development and enhancing operational efficiencies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TCR1/ICS
GEICO
11.2022 - Current
- Achieved second-quartile performance in 2024
- Managed diary to ensure first-party, property damage, and PIP claims follow state guidelines.
- Completed ICS adaptation.
- Share liability outcomes through oral and written channels.
- Resolve claims with high efficiency, while handling large call volumes.
- Manage the queue list between calls to expedite claims closure.
Commercial Service Supervisor
GEICO
11.2021 - 11.2022
- MAP rating of 3.5
- Directed teams of up to 12 agents, utilizing data analysis to identify growth opportunities.
- Developed training resources and led training for General Liability referral process in Commercial.
- Guided team in effectively selling Commercial Auto and General Liability policies.
- Compiled and analyzed data to present insights to management, enhancing decision-making.
- Conducted weekly team meetings to communicate updates and streamline processes.
- Fulfilled all training requirements for GEICO's Telematics initiative for successful product release.
- Managed and approved timesheets to ensure accurate payroll processing.
Commercial Service & THREE SPP
GEICO
11.2019 - 11.2021
- MAP rating of 3.9
- Selected as one of three Supervisors to lead launch of innovative THREE product.
- Achieved full proficiency in Service, Sales, Claims, and system operations.
- Managed rollout of Transition into the Future sales program for recent recruits.
- Created PowerPoint presentations and utilized tools for effective information delivery.
- Streamlined renewal process by implementing template for timely customer follow-ups.
- Developed tailored Coaching Plans addressing specific team performance challenges.
- Led weekly team meetings to communicate updates on new processes.
- Established error-prevention framework leveraging past trends to improve agent effectiveness.
Commercial Service Coach
GEICO
04.2019 - 12.2019
- MAP rating of 4.3
- Created coaching plan to identify and enhance performance improvement opportunities.
- Compiled actionable feedback from performance-focused sessions into OneNote.
- Monitored progress to ensure alignment with objectives outlined in coaching plan.
Commercial Service & Reissue Agent
GEICO
09.2017 - 04.2019
- MAP rating of 4.4
- Proficiently serviced Commercial policies with a commitment to professionalism.
- Resolved immediate customer issues while identifying potential future challenges.
- Acquired Property and Casualty licenses across all 50 states through successful completion of licensing requirements.
- Initiated proactive contact to secure sales of canceled Commercial policies through strategic outreach.
Education
Business Management -
GERMANNA COMMUNITY COLLEGE
05.2025
Skills
- Leadership and team building
- Detail orientation
- Organizational skills
- Process improvement
- Project management
- Change and release management
- Personnel and resource management
- Time management
- Proficiency in Microsoft Office
Certification
- Lean Six Sigma (Yellow Belt)
- Great Communicator Series
- Writing Skills
- Developing Communication
- Listening Skills
- COLORS
- Excel Workshop
- Managing Data
- Excel Formulas and Functions
- AAP (Associate Assistance Program) Workshop
- FML (Family Medical Leave) Workshop
- Diversity Training
- Blue Ocean Brain
Professional References
- Jacob DiTomaso, Superviso, GEICO, 540-834-7038
- Caleb Worrell, Supervisor, GEICO, 540-735-4851
- Shannon Huff, Supervisor, GEICO, 540-729-0193
- Domonique Topa, 540-226-5464
Timeline
TCR1/ICS
GEICO
11.2022 - Current
Commercial Service Supervisor
GEICO
11.2021 - 11.2022
Commercial Service & THREE SPP
GEICO
11.2019 - 11.2021
Commercial Service Coach
GEICO
04.2019 - 12.2019
Commercial Service & Reissue Agent
GEICO
09.2017 - 04.2019
Business Management -
GERMANNA COMMUNITY COLLEGE