Zacceaus Moody
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Devoted to staying efficient through long hours of work with excellent customer service and communication skills.
Overview
4
4
years of professional experience
Work History
Transportation Specialist
St Lucie County Public Schools; South Bus Compound
07.2023 - 08.2023
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Implemented innovative technologies to improve tracking capabilities and minimize delays.
- Streamlined communication between departments, enhancing overall operational effectiveness.
- Developed criteria and application instructions for federal and state public transportation programs.
Transportation Specialist
St Lucie Public Schools: South Bus Compound
07.2022 - 08.2022
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Read maps to plan routes and reported delays or accidents.
- Coordinated schedules and communicated changes to customers.
Transportation Specialist
St Lucie County Public Schools; South Bus Compound
07.2021 - 08.2021
- Coordinated schedules and communicated changes to customers.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
Customer Service Representative
Teleperformance
10.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Technical Certificate/Diploma - Business Administration
Virginia College - Birmingham
Fort Pierce, Florida12.2016
High School Diploma -
St. Lucie West Centennial High School
Port Saint Lucie, FL06.2005
Skills
- Managing schedules
- Documentation Management
- Load Planning
- Assisting customers
- Documentation skills
- Multitasking and Prioritizing
- Attention to Detail
- Team Collaboration
- Interpersonal Skills
Timeline
Transportation Specialist
St Lucie County Public Schools; South Bus Compound
07.2023 - 08.2023
Transportation Specialist
St Lucie Public Schools: South Bus Compound
07.2022 - 08.2022
Transportation Specialist
St Lucie County Public Schools; South Bus Compound
07.2021 - 08.2021
Customer Service Representative
Teleperformance
10.2019 - 11.2020
Technical Certificate/Diploma - Business Administration
Virginia College - Birmingham
High School Diploma -
St. Lucie West Centennial High School
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