Brian Acebo
Mililani,HI
Summary
Proactive guest service professional with several years of experience. Excellent hospitality industry knowledge and training in roles. Known for great service, reliability and goal-oriented work.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Hilton Garden Inn Waikiki Beach
Honolulu, HI
03.2024 - Current
- Provided excellent customer service while upholding company policies.
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Managed room assignments and ensured optimal occupancy levels across properties.
- Handled modifications and cancellations of reservations in a timely manner.
Guest Service Attendant (Keyholder)
The Lineup at Waikai
Ewa Beach, HI
03.2023 - 04.2024
- Partnered with store leadership team to learn and understand management processes and reports.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
Sales Associate
Banana Republic Factory
Waipahu, HI
06.2021 - 04.2024
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers and provided exceptional customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
Education
BBA - Hospitality And Tourism Management
University of Hawaii West Oahu
Kapolei, HI05-2026
Skills
- Customer service
- Guest relations
- Effective communication
- Team leadership
Timeline
Guest Service Agent
Hilton Garden Inn Waikiki Beach
03.2024 - Current
Guest Service Attendant (Keyholder)
The Lineup at Waikai
03.2023 - 04.2024
Sales Associate
Banana Republic Factory
06.2021 - 04.2024
BBA - Hospitality And Tourism Management
University of Hawaii West Oahu
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