Zachary Brown

Programming & Software Development:

• Languages: Java, C++, C, JavaScript, SQL, Bash
• Object-Oriented Programming (OOP): Classes, inheritance, polymorphism, abstraction, and encapsulation
• Software Architecture & Design: MVC pattern, software documentation, and project planning
• Multithreading & Concurrency: Managing parallel processes in Java and C++
• Algorithms & Data Structures: Sorting/searching algorithms, recursion, linked lists, stacks, queues, and binary trees
• Full-Stack Development: Building web applications with Java, Spring Boot, React, Node.js, and Express

Web Development & Databases:

• Frontend Development: HTML, CSS, JavaScript, React, Redux, responsive design
• Backend Development: Node.js, Express, Java Spring Boot, REST API development
• Database Management: SQL, PostgreSQL, JPA, ORM, CRUD operations
• Web Security: Authentication and authorization with JWT, securing REST APIs
• Deployment & DevOps: CI/CD pipelines, Docker, version control with Git & GitLab

Cybersecurity & Information Security:

• Cryptography: Symmetric & asymmetric encryption, cryptographic hash functions, Public Key Infrastructure (PKI)
• Security Best Practices: Secure coding, authentication mechanisms, vulnerability management
• Network Security: Firewall configurations, intrusion detection, and mitigation of denial-of-service (DoS) attacks
• Penetration Testing Basics: Identifying and testing security vulnerabilities
• Ethical & Legal Considerations: Cybersecurity laws, regulations, and ethical hacking

Linux, Operating Systems, & System Programming:

• Linux Administration: File system management, user permissions, networking commands
• Bash Scripting & Automation: Writing scripts to automate tasks and system processes
• Unix System Programming: Utilizing system calls, process management, and memory allocation
• Intermediate C Programming: Writing structured C programs for system-level interactions

Software Testing & Quality Assurance:

• Testing Strategies: Unit testing, integration testing, and software verification techniques
• Bug Tracking & Debugging: Identifying and resolving software defects efficiently
• Performance Optimization: Using indexing, storage structures, and efficient algorithms to enhance software performance

Professional & Team Collaboration:

• Agile Development: Working in collaborative teams, conducting meetings, and tracking/recording progress
• Technical Writing: Producing clear software documentation, reports, and project plans
• Ethical Decision-Making: Recognizing ethical challenges in software development and cybersecurity

• Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
• Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
• Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

• Managed store inventory and stock levels to maintain availability of products.
• Oversaw supply restocking, area cleaning, and product organization.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed daily store operations for smooth functioning and achieving sales targets.
• Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
• Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.

• Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
• Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
• Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
• Established trust with potential clients using transparent communication methods and honest assessments of their requirements.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.