Zach Cole
Coconut Creek,FL
Summary
Motivated professional with a proven track record of embracing challenges and delivering results. Demonstrates strong work ethic and adaptability in fast-paced environments. Excels in mastering new skills independently and effectively managing pressure. Committed to enhancing organizational brand through strategic problem-solving and interpersonal collaboration.
Overview
7
7
years of professional experience
Work History
Administrator of Support Services
FHE Health
Deerfield Beach, FL
08.2024 - 08.2025
- Oversaw Mental Health Specialist team of 45 members to ensure effective service delivery.
- Supervised Operations Manager and Mental Health Specialist Supervisors to enhance team performance.
- Implemented ObservSmart patient monitoring system, achieving 90% overall compliance.
- Collaborated daily with department heads to maintain cohesion within 212-bed facility.
- Conducted training for all new and current staff members to promote best practices.
Director of Operations
Harmony Recovery Group- Recovery In Tune
Davie, Florida
10.2023 - 07.2024
- Oversaw operations for 56-bed PHP/IOP facility.
- Managed BHT Supervisor and 12 Behavioral Health Technicians to maintain high care standards.
- Directed Harmony Recovery Group's national fleet of 40 vehicles, optimizing operational efficiency.
- Negotiated maintenance and repair contracts with vendors and HRG leadership.
- Coordinated flood damage repairs for four houses affected by Fort Lauderdale flooding of 2023.
- Facilitated daily communications with vendors to expedite necessary repairs and services.
Director of Operations
Behavioral Health of the Palm Beaches- Banyan
Lake Worth, FL
08.2021 - 10.2023
- Managed daily operations of 180-bed facility across four programs and two properties.
- Implemented ObservSmart patient monitoring system, achieving 90% overall compliance.
- Supervised three Operations Supervisors and 65 Behavioral Health Technicians.
- Led seven-person Housekeeping team, ensuring high standards of cleanliness.
- Directed Intake Supervisor overseeing seven Intake Coordinators and four Trac9 assessment staff.
- Oversaw Chef managing 10 kitchen staff to maintain nutritional standards.
- Supervised Maintenance Supervisor and 10 maintenance staff for facility upkeep.
- Collaborated with Quality Assurance and Human Resources to ensure compliance with certifications and policies.
Lead Behavioral Health Technician
Banyan Treatment Centers- Pompano
Pompano Beach, FL
02.2019 - 08.2021
- Ensured safety, structure, and transportation for clients in PHP and IOP settings.
- Managed up to 15 Behavioral Technician staff across residential properties.
- Addressed client complaints and behavioral issues to maintain a supportive environment.
- Organized staff schedules for evening events, including outings and personal errands.
- Constructed and reviewed shift notes and incident reports for documentation accuracy.
- Observed client medication administration to ensure compliance with regulations.
- Collaborated closely with clinical staff to deliver tailored quality care.
- Achieved promotion from Behavioral Health Technician to Lead within six months.
Education
Bachelor's in Psychology/ 1 semester (15 credits) shy of completion -
University of Kansas - Lawrence, KS
12.2013
High school diploma in General Studies -
Olathe Northwest High School - Olathe, KS
05.2009
Skills
- Behavioral Health/Mental Health (6 years)
- Medication Administration Observation (6 years)
- Microsoft Office
- Kipu Health EMR (6 years)
- ObservSmart Patient Monitoring System (3 years)
- Crisis Intervention
- Salesforce (4 years)
- Crisis management
- Risk Mitigation
- Payroll administration
- Hospitality and accommodation
- Operations Oversight
- Training Management
- Compliance oversight
- Expense reporting
- Vendor negotiation
Timeline
Administrator of Support Services
FHE Health
08.2024 - 08.2025
Director of Operations
Harmony Recovery Group- Recovery In Tune
10.2023 - 07.2024
Director of Operations
Behavioral Health of the Palm Beaches- Banyan
08.2021 - 10.2023
Lead Behavioral Health Technician
Banyan Treatment Centers- Pompano
02.2019 - 08.2021
Bachelor's in Psychology/ 1 semester (15 credits) shy of completion -
University of Kansas - Lawrence, KS
High school diploma in General Studies -
Olathe Northwest High School - Olathe, KS
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