Amanda Baker

• Performs data entry tasks with accuracy and efficiency, inputting XX records daily
• Schedules appointments, meetings, and travel arrangements for executives
• Handles incoming calls and directs them to the appropriate personnel or department
• Maintains confidentiality of sensitive information while handling documents and files
• Responds promptly to inquiries from clients or internal staff members regarding administrative matters
• Guides applicants of insurance waivers to help get support and services in their area.
• Communicating with individuals in a calm and patient manner while helping to facilitate opportunities in their communities to enrich their daily lives

• Assist members with activities of daily living
• Guide members strengths to help accomplish goals
• Teach life skills through different tasks and activities
• Enrich day to day social, emotional, mental health
• Documenting members goals as accomplished
• Documenting and implementing needed goals

• Provided compassionate, trauma-informed daily support to children, adolescents and adults with developmental disabilities, Autism, ADHD, and behavioral health challenges in residential, community, and home-based settings.
• Assisted with Activities of Daily Living (ADLs) including personal hygiene, meal preparation, medication reminders, and household management to promote independence and self-care skills.
• Implemented individualized behavior support plans and crisis prevention strategies, successfully de-escalating challenging behaviors and reducing incidents of aggression and self-harm.
• Facilitated community integration by accompanying individuals to recreational activities, medical appointments, school, and social outings to increase socialization and community engagement.
• Collaborated with therapists, case managers, psychiatrists, and families as part of the Child and Family Team (CFT) to support treatment goals and ensure continuity of care.
• Delivered skill-building instruction in areas such as emotional regulation, communication, social skills, and transitional life skills.
• Maintained accurate and timely documentation of services, progress notes, incident reports, and daily logs in compliance with Medicaid, agency, and HIPAA standards.
• Promoted a safe, respectful, and supportive environment while consistently implementing individualized safety plans and positive behavior reinforcement techniques.
• Transported individuals safely to school, appointments, and community activities while teaching road safety and navigation skills.
• Administered medications as prescribed, including psychotropic and general medications, while maintaining accurate documentation, observing for side effects, and reporting any concerns to supervisors and medical staff.

Delivered consistent, high-quality customer service and support in a fast-paced retail environment, demonstrating patience, problem-solving, and de-escalation skills when addressing customer concerns.
Managed multiple priorities and adapted quickly to changing demands while maintaining professionalism and composure under pressure.
Collaborated with team members and store leadership to complete daily merchandising projects, set planograms, and ensure a safe and organized store environment.
Utilized strong organizational and time-management skills to execute detailed tasks and meet strict deadlines.
Supported and assisted customers with diverse needs, including elderly individuals, families, and those requiring additional help locating products or navigating the store.
Maintained detailed records of inventory, project completion, and service logs with a high level of accuracy.
Demonstrated reliability, dependability, and a strong work ethic while working independently and as part of a team.
Developed excellent communication and interpersonal skills while interacting with a wide variety of customers and coworkers daily.