Zach Corter
Jonesboro
Summary
Detail-oriented Claims Quality Auditor skilled in claims analysis and auditing techniques. Proven ability to enhance quality assurance processes and streamline workflows, contributing to operational efficiency. Self-motivated and adaptable professional with a strong track record of building and maintaining productive relationships. Expert in the Microsoft Suite (Word, Excel, PowerPoint) and highly proficient in learning new software/tasks quickly. Blends technical computer skills with a collaborative approach to drive team success and achieve goals.
Overview
17
17
years of professional experience
Work History
Claims Quality Auditor
Great American Insurance Group
Jonesboro, AR
06.2021 - Current
- Conducted comprehensive audits of claims to ensure compliance with company standards and regulatory requirements.
- Reviewed and analyzed claim documentation for accuracy, identifying discrepancies and recommending corrective actions.
- Collaborated with cross-functional teams to enhance quality assurance processes and improve overall efficiency.
- Developed and implemented training materials for new auditors, promoting adherence to best practices and company policies.
- Utilized audit management software to track findings and generate reports for senior management review.
- Collaborated with team members to identify trends in claim errors, developing targeted training programs for improvement.
- Streamlined auditing processes for increased efficiency, implementing new software tools and techniques.
Plant Operations Manager
Pinnacle Agriculture Holdings Llc
Cash, AR
05.2009 - 05.2016
- Oversaw daily plant operations, ensuring compliance with safety regulations and quality standards.
- Streamlined production processes, resulting in improved operational efficiency and reduced downtime.
- Developed training programs for staff, enhancing skill sets and promoting adherence to best practices.
- Implemented inventory management systems, optimizing stock levels and minimizing waste.
- Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.
- Established maintenance schedules for equipment, ensuring reliability and continuity of operations.
- Cultivated relationships with suppliers to negotiate favorable terms and secure quality materials for production.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Optimized inventory management practices resulting in accurate forecasting of material requirements, eliminating stockouts or overstock situations.
- Implemented safety protocols that significantly reduced workplace accidents and improved safety records.
- Delivered consistent on-time shipments meeting customer expectations through effective scheduling coordination and resource allocation.
- Managed vendor relationships to ensure timely delivery of raw materials at competitive prices while maintaining quality standards.
- Successfully managed budgets and controlled expenses to ensure efficient use of resources within the plant operations.
Education
High School Diploma -
Brookland Public School
Brookland, AR05-2009
Overhead Electric Linework Certificate - Basics
Arkansas State University
Jonesboro, AR2011
Skills
- Claims analysis
- Claims processing
- Documentation review
- Auditing techniques
- Verbal communication
- Microsoft Office Suite
- Teamwork and collaboration
- Customer service
- Relationship building
- Self motivation
- Conflict resolution
Timeline
Claims Quality Auditor
Great American Insurance Group
06.2021 - Current
Plant Operations Manager
Pinnacle Agriculture Holdings Llc
05.2009 - 05.2016
Overhead Electric Linework Certificate - Basics
Arkansas State University
High School Diploma -
Brookland Public School