Zach Darrington
Lehi,USA
Summary
Dynamic and performance-oriented professional with significant experience in client engagement and customer service. Proven track record of successfully managing customer relations with innovative strategies and advanced technologies. Skilled in utilizing customer feedback to identify areas for improvement and develop effective methods to increase satisfaction.
Overview
17
17
years of professional experience
Work History
SALES SUCCESS MANAGER
Moxie Pest Control
06.2024 - Current
- Oversaw 13 branches and managed over 800 sales representatives, ensuring they had the resources, support, and communication needed to remain focused on sales and achieve success
- Defined key success metrics aligned with company objectives and tracked performance against these metrics over time.
- Developed comprehensive documentation outlining procedures for each role, enabling smooth transitions during times of personnel changes.
INSIDE SALES MANAGER
Basic Energy
02.2021 - 06.2024
- Consistently generated over $50,000 in revenue by independently sourcing leads, including conducting outreach and sales in Spanish
- Trained new hires on company policies, procedures, products, services, and pricing structures.
- Conducted regular meetings with inside sales staff to review performance metrics and provide guidance on key selling techniques.
SALES REPRESENTATIVE MANAGER
Greenix Pest Control
01.2020 - 12.2021
- Personally recruited and led a team that collectively generated over $1 million in revenue
- Conducted weekly training sessions on product knowledge, customer service, and negotiation techniques.
- Provided coaching and mentoring to ensure successful onboarding of new employees.
APPOINTMENT SETTER
Water Quest
08.2018 - 12.2020
- Coordinated appointments according to established scheduling guidelines.
- Utilized computerized appointment scheduling system and supported updates.
- Collaborated with sales team to ensure customer satisfaction and maximize sales opportunities.
SALES REPRESENTATIVE
Clear Home
05.2018 - 08.2018
- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Managed customer accounts by providing accurate information on product availability and pricing.
CUSTOMER SERVICE SPECIALIST
Vivint Smart Home
08.2017 - 04.2018
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
FULL-TIME MISSIONARY
LDS Church
08.2015 - 08.2017
- Established trust within community through selfless acts of service.
- Developed strong interpersonal skills while working with volunteers and local churches to support mission projects.
- Gained knowledge of different cultures and religions through extensive travel abroad on mission trips.
- Fluent in Spanish.
STOCKER/CASHIER
J. Crew
12.2014 - 08.2015
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Provided assistance to customers with locating items.
- Maintained a clean and orderly work environment.
LAWN CARE WORKER
Lawn Care
05.2008 - 08.2015
- Ensured that all work areas were kept clean during the course of each job.
- Followed safety protocols while operating machinery and equipment.
- Utilized hand tools such as shovels, rakes, hoes and picks for planting flowers and shrubs.
STOCKER/BAGGER
Ridley's
12.2013 - 11.2014
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Finance
Utah Valley University
Orem, Utah04.2022
High School Diploma - undefined
Lone Peak High School
Highland, Utah05.2015
Skills
- Pipeline management
- Team leadership
- Customer Loyalty
- Operational Efficiency
- Data Collection
- Providing Feedback
LANGUAGES
Spanish Fluent
Timeline
SALES SUCCESS MANAGER
Moxie Pest Control
06.2024 - Current
INSIDE SALES MANAGER
Basic Energy
02.2021 - 06.2024
SALES REPRESENTATIVE MANAGER
Greenix Pest Control
01.2020 - 12.2021
APPOINTMENT SETTER
Water Quest
08.2018 - 12.2020
SALES REPRESENTATIVE
Clear Home
05.2018 - 08.2018
CUSTOMER SERVICE SPECIALIST
Vivint Smart Home
08.2017 - 04.2018
FULL-TIME MISSIONARY
LDS Church
08.2015 - 08.2017
STOCKER/CASHIER
J. Crew
12.2014 - 08.2015
STOCKER/BAGGER
Ridley's
12.2013 - 11.2014
LAWN CARE WORKER
Lawn Care
05.2008 - 08.2015
High School Diploma - undefined
Lone Peak High School
Finance
Utah Valley University
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