Zach Dixon
Harlan,Kentucky
Summary
Dynamic professional with a proven track record in enhancing academic performance at Harlan Independent School District and streamlining immigration processes at General Dynamics Information Technology Inc. Expert in comprehensive research and immigration case file strategies, demonstrating exceptional teamwork and communication skills. Achieved significant improvements in student outcomes and customer satisfaction through innovative strategies and collaboration. Detail-oriented Research Analyst with first-rate active listening, communication and planning traits. Creative and persistent to quickly and effectively solve various problems that may arise. Committed to completing accurate and thorough competitive assessments. Outstanding research skills combined with effective decision-making talents.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Black Mountain Provisions, LLC
08.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Academic Interventionist
Harlan Independent School District
07.2022 - Current
- Provided one-on-one and small group instruction, targeting specific areas of weakness in reading, writing, and math skills.
- Served as a resource for teachers seeking guidance on how to better support their at-risk students academically.
- Organized regular communication with parents regarding student progress and improvement strategies.
- Collaborated with school counselors to address any social or emotional barriers impacting a student''s academic progress.
Immigration Specialist
General Dynamics Information Technology Inc
06.2020 - 07.2022
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
Warehouse Returns Manager
Blevins, Inc.
06.2015 - 06.2020
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
Education
Master of Arts - Professional School Counseling
University of The Cumberlands
Williamsburg, KY06.2024
Bachelor of Arts - History
Eastern Kentucky University
Richmond, KY06.2020
Minor - Recreation & Park Administration
Eastern Kentucky University
Richmond, KY06.2020
Skills
- Teamwork Capabilities
- Communication Systems
- Comprehensive Research Capabilities
- In-depth research
- Historical research
- Online Research
- Immigration case file strategies
Timeline
Small Business Owner
Black Mountain Provisions, LLC
08.2022 - Current
Academic Interventionist
Harlan Independent School District
07.2022 - Current
Immigration Specialist
General Dynamics Information Technology Inc
06.2020 - 07.2022
Warehouse Returns Manager
Blevins, Inc.
06.2015 - 06.2020
Master of Arts - Professional School Counseling
University of The Cumberlands
Bachelor of Arts - History
Eastern Kentucky University
Minor - Recreation & Park Administration
Eastern Kentucky University
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