Zach Friedlander
Boulder,CO
Summary
Dynamic & Servant Leader with proven expertise in strategic planning, operations management, and cross-functional collaboration. Successfully drove product launches and enhanced customer engagement, contributing to over $750,000,000 in collective ARR.
Overview
11
11
years of professional experience
Work History
Senior Manager, GTM Commercialization
Toast
Boulder, CO
10.2022 - Current
- Led cross-functional teams to implement a Commercialization process to enhance the speed and efficiency of bringing new products to market.
- Developed strategic initiatives to optimize customer engagement and increase ARR of Alpha & Beta stage products
- Collaborated with Executive level stakeholders to align operational goals with company strategy.
- Led cross-functional teams to achieve project milestones and deliver product launches ahead of schedule to maximize ARR.
- Provided strong leadership to enhance team productivity and morale to a team of 11 reps and 1 Manager.
Senior Account Executive
Toast
Bend, OR
04.2021 - 10.2022
- Led strategic account planning to enhance client engagement and retention.
- Cultivated strong relationships with key stakeholders to drive revenue growth.
- 180% Annual attainment in year 1.
- Grew territory from 2.2% Density to 17% in 18 months.
- Presidents Club, 2021
- Top Gun Graduate, 2022
- Peoples Choice Award, 2022
- Ambassador Program, 2022
Onboarding Associate III
Toast
Chicago, IL
12.2019 - 04.2021
- Skilled at working independently and collaboratively in a team environment.
- Over 200% to goal in first year.
- Led Onboarding for book of business of over 70 accounts at any given time.
CEO
Aloha Poke Co.
Chicago, IL
03.2015 - 03.2018
- Founded a national fast-casual restaurant chain with locations in six states, including Illinois, Wisconsin, Florida, Minnesota, Washington D.C., and California.
- Grew annual revenues from zero to $16 million in two years by focusing on scalable operating systems and team training.
- Oversaw construction and established operations for 21 locations across the country.
- Hired and managed a staff of approximately 250 employees.
- Sourced and closed a $2M+ investment from an internationally recognized private equity group that specializes in the hospitality industry.
- Reported to investors and board of directors.
- Sourced and managed social media, marketing and graphic design teams.
- Began development of franchisee program that recently received FTC and SEC approval.
Startup Founder
Pineapples & Dreams
Chicago, IL
01.2015 - Current
- Co-founded & developed over 35 restaurant concepts grossing over $1M/year in Average Unit Volume.
- Consulted on and developed F&B menus and operational SOPs for over 70 restaurant concepts worldwide.
- Coached & Mentored over 500 restaurant employees and managers.
Education
Architecture
University of Kansas
Lawrence, KSSkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- 1:1 & 1:Many Coaching
Accomplishments
- Documented and resolved product launch process which led to increasing time from Alpha to General Availability.
- Supervised team of 11-350 team members.
Languages
Hebrew
Elementary
Timeline
Senior Manager, GTM Commercialization
Toast
10.2022 - Current
Senior Account Executive
Toast
04.2021 - 10.2022
Onboarding Associate III
Toast
12.2019 - 04.2021
CEO
Aloha Poke Co.
03.2015 - 03.2018
Startup Founder
Pineapples & Dreams
01.2015 - Current
Architecture
University of Kansas