Zach Hagler
Gainesville,FL
Summary
Plumbing sales professional with solid history of enhancing sales through exceptional product knowledge and customer service. Known for collaborative approach, fostering teamwork, and adapting to dynamic business environments. Skilled in identifying client needs and providing effective solutions.
Overview
9
9
years of professional experience
Work History
Service Supervisor/Manager
Lickety Split
08.2025 - 09.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with technicians to ensure timely completion of repairs and services.
- Led weekly team meetings to discuss performance metrics and strategize improvement initiatives.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Plumbing Service Advisor
Benjamin Franklin Plumbing
11.2023 - 10.2024
- Collaborated with team members to develop innovative strategies for boosting overall sales performance.
- Provided exceptional after-sales support, addressing customer concerns and ensuring their satisfaction with purchased products.
- Exceeded sales targets through effective communication and presentation of plumbing systems to clients.
- Increased customer satisfaction by providing expert advice on plumbing products and solutions.
- Continuously expanded product knowledge through training sessions and self-study, becoming a trusted resource for clients seeking plumbing solutions.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Plumbing Technician
Reddi Services
01.2020 - 09.2022
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Installed, repaired and maintained water, gas and sewer systems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
- Improved customer satisfaction by promptly addressing and resolving plumbing issues.
Plumbing Apprentice
A B MAY
03.2019 - 11.2019
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
Drain Technician
AnyHour
10.2016 - 12.2018
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Described diagnosed problems to customers and offered solutions.
- Transported materials and tools to job site and accounted for tools.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Explained features and benefits of solution to obtain agreement for services before performing work.
Education
High School Diploma -
Union County High School
05-2013
Skills
- Sales and marketing
- Residential plumbing
- Complaint handling
- Emotional intelligence
- Excellent personal service experience
- Supervisory role experience
- Employee engagement
- Customer relationship management (CRM)
Timeline
Service Supervisor/Manager
Lickety Split
08.2025 - 09.2025
Plumbing Service Advisor
Benjamin Franklin Plumbing
11.2023 - 10.2024
Plumbing Technician
Reddi Services
01.2020 - 09.2022
Plumbing Apprentice
A B MAY
03.2019 - 11.2019
Drain Technician
AnyHour
10.2016 - 12.2018
High School Diploma -
Union County High School
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