Zachary Harbin
Cumming,GA
Summary
A dedicated professional that understands the importance of each job as well as developing relationships with customers. Committed to making accurate decisions working as part of a team or individually. Strong learning agility in addition to problem solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Garage Door Installer
Garage Door Services, Inc.
06.2023 - Current
- Diagnosed problems and completed timely repairs
- Demonstrated expertise in various types of garage door systems, whether it may be commerical or residential
- Achieved consistent client referrals through exceptional workmanship and attention to detail
- Maintained clear communication with office staff regarding scheduling changes or additional work needed on projects
Certified Pest Control Technician
All Exterminating
09.2019 - 06.2023
- Inspected commercial and residential buildings and structures for pest issues.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Promoted safety within the workplace and on job sites by strictly adhering to company policies and OSHA regulations.
- Enhanced company reputation for quality service, effectively communicating with clients and providing clear explanations of treatment procedures.
Garage Door Installer
Garage Door Services Inc.
10.2017 - 09.2019
- Diagnosed problems and completed timely repairs.
- Demonstrated expertise in various types of garage door systems, whether it may be commercial or residential.
- Achieved consistent client referrals through exceptional workmanship and attention to detail.
- Maintained clear communication with office staff regarding scheduling changes or additional work needed on projects.
- Improved customer satisfaction by providing efficient and high-quality garage door installations.
Claim Specialist
PIP/MPC, State Farm Insurance Atlanta Operations Center
11.2016 - 10.2017
- Obtained initial contacts in this claim ownership environment with the injured party or attorney to determine mechanism of injury, severity of injuries and to explain benefits.
- Sent out reservation of rights if there was a coverage question.
- If injured party did not qualify for coverage, appropriate PIP/MPC denial letter was sent.
- Advised injured party or attorney of policy provisions.
- Explained pre-certification process if in the state of New Jersey.
- Engaged in verbal and written communication with claimants, policyholders, attorneys, medical providers and employers to gather all needed information such as medical and wage documentation.
- Identified suspicious losses and recommended referral to the Special Investigation Unit when appropriate.
- Reviewed all medical forms such as UB04, CMS1500 and all corresponding medical reports for relatedness to the motor vehicle accident.
- Reviewed for medical management via independent medical exams or peer reviews when warranted.
- Settled appeals with medical providers.
- Coordinated with counsel when medical providers filed arbitration to determine if we should settle or defend.
- Approved budgets in Legal Exchange and processed payments timely when owed.
- Identified subrogation potential and notified the responsible claimant carrier.
- Completed Medicare / Medicaid compliance reporting.
Claim Associate
PIP/MPC, State Farm Insurance Atlanta Operations Center
08.2015 - 10.2016
- Worked in partnership with and received instructions from the claim specialist to review medical reports and to process approved medical bills.
- Handled three separate claim specialists inventories each day including incoming calls.
- Addressed outstanding tasks within authority each time a claim is accessed.
- Utilized the Nurse Reviewer team when questions on proper pricing arose regarding bills to avoid appeals or arbitrations.
- Contacted the injured party, attorney, and/or medical providers when additional medical information was needed.
- Applied basic understanding of litigation tasks.
- Relied on written references to make appropriate referrals/transfers to Sub, SIU, and/or other segments.
Claim Processor
Complex Property, State Farm Insurance Atlanta Operations Center
08.2014 - 07.2015
- Explained coverages to insureds and claimants after liability was established.
- Identified suspicious losses and recommended referral to the special investigation unit when appropriate.
- Worked with a number of vendor services such as repair shops, tow vendors and rental companies to assist with vehicle repairs, loss of use, mitigation of damage and storage negotiations.
- Proactively handled teardown issues, prior damage and betterment to determine strategies for resolution.
- Coordinated with lien holders in the event of a total loss to obtain a letter of guarantee.
- Ensured that vehicle owner properly signed power of attorney or title
- Handled bankruptcy cases.
- Negotiated diminished value with vehicle owner once repairs were completed.
- Assigned a mobile representative to have a release signed after diminished value assessment was agreed upon.
- Assigned claim to subrogation when applicable and followed up on recovery status.
Claim Associate
State Farm Insurance Ashford, Dunwoody Operations Center
12.2012 - 08.2014
- Handled a large volume of calls in a team environment setting.
- Served as the initial contact point for policyholders and claimants.
- Documented facts of loss, parties involved, contact information and any injuries if applicable.
- Explained coverages to policyholders and set up the body shop and rental reservation when needed.
- Routed the claim to the correct handler after explaining the claims process.
Education
Abraham Baldwin Agricultural College
Tifton, GASkills
- Technical/ Functional Expertise
- Customer Focused
- Self-Directed
- Decision Making and Judgement
- Adaptability
- Team Player
- Critical Thinker
- Strong Work Ethic
Certification
- Structural Pest Control License
- Licensed Florida Adjuster
- Reciprocal South Carolina Adjuster License
Timeline
Garage Door Installer
Garage Door Services, Inc.
06.2023 - Current
Certified Pest Control Technician
All Exterminating
09.2019 - 06.2023
Garage Door Installer
Garage Door Services Inc.
10.2017 - 09.2019
Claim Specialist
PIP/MPC, State Farm Insurance Atlanta Operations Center
11.2016 - 10.2017
Claim Associate
PIP/MPC, State Farm Insurance Atlanta Operations Center
08.2015 - 10.2016
Claim Processor
Complex Property, State Farm Insurance Atlanta Operations Center
08.2014 - 07.2015
Claim Associate
State Farm Insurance Ashford, Dunwoody Operations Center
12.2012 - 08.2014
Abraham Baldwin Agricultural College
- Structural Pest Control License
- Licensed Florida Adjuster
- Reciprocal South Carolina Adjuster License
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