Zachary Magruder
Daytona Beach,FL
Summary
Highly skilled in customer service with valuable experience as a fine dining server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
Chart House
Daytona Beach, FL
06.2023 - Current
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
- Managed multiple tables and guest interactions while delivering a quality dining experience.
- Leveraged knowledge of service and cutlery etiquette and skills in human relations and time-management to provide high-quality, luxurious dining experiences to 50+ patrons a night.
- Memorized over 30 menu items, and exceeded sales targets by 6% by up-selling daily specials.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
Construction Worker/Site Supervisor
wall to wall inc
Daytona Beach, FL
05.2021 - Current
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
- Ensured that workers followed safe work practices when operating machinery or performing hazardous tasks.
- Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.
- Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Identified potential risks associated with projects and developed mitigation plans accordingly.
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
Customer Service
Public
South Daytona, Florida
06.2018 - 05.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Daytona State College
Daytona Beach, FL06-2026
Skills
- Relationship Building
- Customer Service
- Sales abilities
- Adaptive Learning
- Menu Memorization
- Staff Training
- Creativity and Innovation
- Time Management
- Analytical Thinking
- Critical Thinking
- Verbal Communication
- Multitasking
Timeline
Fine Dining Server
Chart House
06.2023 - Current
Construction Worker/Site Supervisor
wall to wall inc
05.2021 - Current
Customer Service
Public
06.2018 - 05.2023
High School Diploma -
Daytona State College
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