Zach Manguso
Queen Creek,AZ
Summary
Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in software packages with in-depth understanding of training requirements for different departments and levels.
Overview
12
12
years of professional experience
Work History
Bartender and Shift Manager
Uncle Bears Queen Creek
Queen Creek , AZ
05.2021 - Current
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees and bar patrons through great service, effective communication, and strong work ethic.
- Attended regular training sessions to stay updated on new products or trends.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Training Manager
Topgolf Gilbert
Gilbert , AZ
01.2015 - 05.2021
- Planned, staffed, and executed hiring events for up to 250 candidates at once
- Identified areas of improvement in existing training methods and procedures.
- Helped developed instructional materials such as presentations and simulations.
- Managed budgets for training programs within the organization.
- Advised management on best practices related to employee education initiatives.
- Monitored progress of trainees through feedback from managers, facilitators, trainers and supervisors.
- Developed training materials, including manuals, guides and handouts.
- Provided coaching and mentorship programs for staff members. Particularly associates that wanted to move up into hourly management positions.
- Organized and coordinated training sessions for new employees and new salaried Managers.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Conducted assessments to determine skill gaps of existing personnel.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Created post-training evaluation surveys to measure performance improvement.
- Evaluated instructor performance during classes and provided feedback as needed.
- Analyzed training needs to develop new programs or modify and improve existing.
Customer Service
Walmart
Gilbert , AZ
09.2014 - 01.2015
Operator
Blevins Dairy
Stanfield , AZ
07.2013 - 07.2014
Busser
Serranos Mexican Restaurant
Chandler , AZ
08.2012 - 11.2012
Education
Associate of Science - Business Law
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05-2016
Chandler High School
Chandler, AZ05-2014
Skills
- Problem-Solving
- Organizational Skills
- Quality Assurance
- Staff Training
- Strong multitasking
- Team player attitude
- Staff Management
- Responsible Alcohol Service
- New Hire Training
- Outgoing Personality
- Excellent judgment
- Courteous
- Professional Appearance
- Complex Problem-Solving
- Performance Improvement
- Customer service expertise
- Team training and development
- Basic accounting
- Leadership training
- Training Methods
- Course Planning
- New Employee Training
- Training delivery
- Verbal and writing communication
- Classroom Instruction
- Adaptive Learning
- Budget Administration
- Coaching and Mentoring
Accomplishments
- Manager of the year 2021 (Gold Star Award Winner)
- Figure Head of Fun 2020
- Champion of Excellence 2019
- Facilitator of the year 2016
Affiliations
- I love sports (particularly football and basketball)
- I love going to the movies
- I collect sports memorbilia (cards, jerseys, posters, etc)
- I love Star Wars, DC, and Marvel (in that order)
- I try and keep a good physical workout regiment throughout the year
- I dabble with video games in my free time
Timeline
Bartender and Shift Manager
Uncle Bears Queen Creek
05.2021 - Current
Training Manager
Topgolf Gilbert
01.2015 - 05.2021
Customer Service
Walmart
09.2014 - 01.2015
Operator
Blevins Dairy
07.2013 - 07.2014
Busser
Serranos Mexican Restaurant
08.2012 - 11.2012
Associate of Science - Business Law
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler High School
Similar Profiles
Justin WhiteJustin White
Bar Manager at Uncle BearsBar Manager at Uncle Bears
Teddie CareyTeddie Carey
Server at Uncle Bears BreweryServer at Uncle Bears Brewery
Leticia HernandezLeticia Hernandez
Preschool Aide at Queen Creek Unified School DistrictPreschool Aide at Queen Creek Unified School District