Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Zach McGowan

Zach McGowan

Saugatuck,MI

Summary

Talented and educated hard-worker bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.


Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

11
11
years of professional experience

Work History

Store Associate

Aldi
09.2023 - 07.2024
  • I was given responsibilities for a cooler section of the store, cashiering, restocking, and cleaning the store with a small crew
  • We would perform all tasks interchangably throughout the shift and communication was integral to keeping line times down and making sure items were stocked while also making sure to take care of curbside orders
  • Checking of identification, prevention of theft, and ensuring legitimate purchases were being made were also included in this job as well as physical security

Forklift Operator

Rivian Automotive
02.2023 - 06.2023
  • I work on a loading dock unloading trucks for parts
  • I use a forklift daily (40 and 60) and I emphasize safety while in a warehouse enviornment
  • I hold myself and others to the standards of safety and care when performing tasks in our moving vehicles and I help make sure everything is accounted for during the constant adjustments needed for this start up company
  • Keeping parts organized and making sure we confirm oders before distributing them to the rest of the warehouse is my primary job

Store Associate

Aldi
09.2022 - 02.2023
  • I was given responsibilities for a cooler section of the store, cashiering, restocking, and cleaning the store with a small crew
  • We would perform all tasks interchangably throughout the shift and communication was integral to keeping line times down and making sure items were stocked while also making sure to take care of curbside orders
  • Checking of identification, prevention of theft, and ensuring legtiimate purchases were being made were also included in this job as well as physical security

Cannabis Sales

Trinity Compassionate Care
01.2022 - 06.2022
  • Worked on sales on both the medical and recreational sides of the facility
  • I was trained for the front and I was trained to work doors as well for both locations
  • Responsiblities included helping patients find products that suited their needs, explaining dosing recommendations, breaking down the language surrounding cannabis, and helping customers of all backgrounds feel comfortable and literate about cannabis
  • I found my strength to my one-on-one consultations with patients with medical needs that wanted to feel good about their purchases

Entertainer/Bartender

Lucky Horseshoe Lounge
04.2017 - 03.2020
  • Working in nightlife at this and other locations
  • Responsibilities include ensuring safety of patrons while handling any issues that come up as a result of mingling crowds
  • Includes ability to engage patrons and customers of all demographics and different socioeconomic backgrounds
  • Closed and let everyone go due to covid in March of 2020, opened temproarily several times & closed several times (located in Chicago)

Private Contractor

04.2017 - Current
  • I do independent hardware refurbishment and repair
  • Includes auto, landscaping, & tech

Barista

Coffee Bean & Tea Leaf Company
12.2016 - 02.2017
  • Made to order hot and cold drinks along with drive through service
  • Product knowledge and customer assistance emphasis
  • Served food and maintained the establishment’s cleanliness as well

Server

Mama Fu’s Asian House
03.2016 - 12.2016
  • Answered questions regarding the cuisine at this multiple country inspired restaurant
  • Worked at fast pace to accommodate children and adults in a fast casual environment; duties included maintaining server areas and dining areas as well as handling payments and fulfilling online customer orders
  • Also ensured food safety standards were properly met

Server (Also Food Runner/Host/Security)

Halsted’s Bar + Grill
04.2015 - 02.2016
  • Worked large festivals (Market Days, Pride, Pride Fest) and daily service at this sports bar and grill
  • Able to talk about any menu and promotional items with little exposition
  • Focus on service accuracy and timeliness with heavy personal accountability
  • [Closed for remodel]

Server/Host/Bartender

Francesca’s Bryn Mawr
07.2014 - 04.2015
  • Began serving in early July, working both indoors and on the patio
  • During lunch shifts also worked as the bartender while serving and performing host duties, officially host trained for evenings as well
  • Basic knowledge of wine and beer, able to provide bottle service at tables and field questions regarding products
  • Strong background in etiquette while on the floor and able to engage patrons of different backgrounds

Internship (Counselor Position)

Mary Davis Home (Juvenile Detention Facility)
01.2014 - 05.2014
  • Worked flexible hours including nights and weekends with juvenile offenders
  • Worked to maintain security, handled food preparation, performed reception and paperwork duties, and interacted with clients
  • Services of the facility ranged from transportation to and from court to supervising recreation time and handling conflict between clients and staff, clients and peers, and physical conflict when such events occurred

Education

Bachelor of Science - Law Enforcement & Justice Administration

Western Illinois University
Macomb, IL
04-2014

High School Diploma -

University High School
Normal, IL
04-2010

Skills

  • Codes compliance
  • Investigative skills
  • Schedule management
  • Security training
  • Intelligence gathering
  • Food inspection
  • Team member support
  • Order delivery practices
  • Service prioritization
  • Order accuracy
  • Sales & promotion

Interests

I am a sponge and love to absorb different skills and hobbies that lead me to learning and simplifying my life


My current interest of the past few years has been fire spinning

I created my own fire props after joining a local group that met at the Riverfront in Peoria


Created:

A set of fire rakes

A set of fire fans

A trident made of steel pipes

All have been used to perform and spread light!

Timeline

Store Associate

Aldi
09.2023 - 07.2024

Forklift Operator

Rivian Automotive
02.2023 - 06.2023

Store Associate

Aldi
09.2022 - 02.2023

Cannabis Sales

Trinity Compassionate Care
01.2022 - 06.2022

Entertainer/Bartender

Lucky Horseshoe Lounge
04.2017 - 03.2020

Private Contractor

04.2017 - Current

Barista

Coffee Bean & Tea Leaf Company
12.2016 - 02.2017

Server

Mama Fu’s Asian House
03.2016 - 12.2016

Server (Also Food Runner/Host/Security)

Halsted’s Bar + Grill
04.2015 - 02.2016

Server/Host/Bartender

Francesca’s Bryn Mawr
07.2014 - 04.2015

Internship (Counselor Position)

Mary Davis Home (Juvenile Detention Facility)
01.2014 - 05.2014

Bachelor of Science - Law Enforcement & Justice Administration

Western Illinois University

High School Diploma -

University High School

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Zach McGowan