Salesforce Admin
Zach Morris
FREDERICK,CO
Summary
Water enthusiast with over 22 years of experience in the commercial aquatics industry looking to utilize my skills and vast professional network to expand the presence of aquatics venues in communities across the country.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Vice President of Customer Success
Clear Comfort Water
01.2017 - Current
- Following acquisition of another company, I worked closely with other executive leaders to integrated systems and processes.
- Developed Salesforce CRM structure to capture crucial case information to efficiently track product issues and resolve in a timely manner resulting in industry leading customer satisfaction.
- Utilized integration of Salesforce and Hubspot to create system of email templates and sequences to streamline response efficiency and automatically log communications.
- Cultivated strong relationships with key accounts, ensuring customer needs and expectations were met.
- Designed and executed customer onboarding and training programs.
- Collaborated with the sales team to identify and capitalize on upsell and cross-sell opportunities.
- Designed, developed and productized a new gas injection method which increased company profit margins while simultaneously reducing cost to customers resulting in a 25% increase in sales.
Aquatics Director
Town Of Castle Rock
03.2003 - 12.2017
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Involved in multiple construction projects including addition of leisure pool to existing recreation center, renovation of two outdoor pools, construction of two outdoor splash pads and the construction of a new aquatics facility at the Philip S. Miller Regional Park.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Controlled all operational aspects of two year-round Aquatics Facilities, two seasonal outdoor pools and two offsite stand-alone splash pads.
- Responsible for the personnel management duties of hiring, payroll, supervision, training and scheduling of up to 160+ employees at a time.
- Integrated member-service and engagement strategies to expand program enrollment and participation.
- Served as project manager for the $1 million Butterfield Crossing Pool and bath house renovation.
Aviation Structural Mechanic, Safety Equipment
US Navy
11.1997 - 11.2002
- Early, meritorious advancement from ranks E-1 to E-2 for achievements in Basic Training and E-2 to E-3 for finishing top of my class in AME A-school.
- Graduated with honors at the top of the class in AME A-school, qualifying for accelerated advancement from E-3 to E-4 and achieved the rank of E-5 after only 20 months of Active Duty Service.
- Maintained various aircraft systems, including ejection seats, canopy egress, air conditioning, cabin and cockpit heat and pressurization and ventilation.
- Volunteered for the Ordnance Augmentee Program, becoming the squadron's only non-Aviation Ordnanceman qualified to load and arm munitions.
- Night shift supervisor for the Aircraft Troubleshooter shop, contributing to the commands successful completion of over 2,000 flight hours and a 94% mission capable rating during a six-month deployment in 2001 and earning the Golden Wrench award for superior maintenance.
- Completed the Enlisted Aviation Warfare program in less than two months during 1999 WestPac Deployment.
- Completed two deployments to the Persian Gulf.
Education
MBA - Accounting And Business Management
Grand Canyon University
Phoenix, AZ05.2010
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, CO05.2007
Skills
- Public Speaking
- Creative Problem Solving
- Customer Prospecting
- Operations Management
- Client Relationship Building
- Data Analysis
- Metrics Tracking
- Staff Development
Certification
PHTA Certified Pool Operator Instructor, 14 yrs
Software
Hubspot
Google G Suite
Timeline
Vice President of Customer Success
Clear Comfort Water
01.2017 - Current
Aquatics Director
Town Of Castle Rock
03.2003 - 12.2017
Aviation Structural Mechanic, Safety Equipment
US Navy
11.1997 - 11.2002
MBA - Accounting And Business Management
Grand Canyon University
Bachelor of Science - Biology
Metropolitan State University of Denver
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