Zach Ostrom

• Provided system support and maintenance for NetSuite and OpenAir, ensuring seamless integration and data accuracy.
• Analyzed business requirements and configured NetSuite and OpenAir to meet organizational needs, improving process efficiency.
• Developed custom reports, dashboards, and workflows in OpenAir, NetSuite and Power BI
• Trained end-users on system functionalities, enhancing their ability to leverage the tools effectively.
• Collaborated with cross-functional teams to implement system upgrades and new features, ensuring minimal disruption to operations.

Key Achievements:

• Implemented solution articles for common service desk inquiries, reducing ticket volume and improving response time leading to increased customer satisfaction and operational efficiency.
• Created a suite of custom reports that provided key insights, aiding in strategic decision-making.
• Developed comprehensive documentation for system processes, ensuring clarity and compliance.
• Led training sessions for staff on new software systems, enhancing team proficiency.

• Led a team of (12) employees, ensuring compliance with health and safety standards, while maintaining high levels of customer satisfaction and product quality.
• Managed inventory, ordering, and product merchandising to maximize sales and minimize waste.
• Trained and developed team members, improving their product knowledge, customer service skills, and adherence to company procedures.
• Collaborated with management on strategies to increase department sales and optimize operational efficiency.
• Analyzed sales data to forecast demand and adjust ordering schedules, reducing department costs and increase sales.
• Key Achievements:
• Successfully increased department sales year over year by [5-20%].
• Implemented a waste reduction program, reducing product loss.
• Enhanced team productivity through process improvements and targeted training initiatives.