Zach Pedrosa
Summary
Proven leader and efficient team member with a track record of enhancing team safety and efficiency at Planet Fitness. Specializes in problem-solving and customer service, significantly improving workplace procedures and customer satisfaction. Skilled in heavy lifting and fostering teamwork, project completion and exceeding goals with minimal oversight.
Overview
6
6
years of professional experience
Work History
Team Member
Chic-Fil-A
Annapolis, MD
09.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
R Worker/Construction Helper
Fingles Metalworks
Baltimore, MD
12.2022 - 05.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Managed multiple concurrent projects successfully while adhering to strict timelines.
Team Leader
Planet Fitness
Severna Park, MD
06.2021 - 11.2022
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Delegated tasks to team members.
- Built strong relationships with customers through positive attitude and attentive response.
- Used conflict resolution training to de-escalate difficult situations.
Team Member
Chic-Fil-A
Prince Frederick, MD
11.2018 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Prepared high-quality food items consistently by following standardized recipes and presentation guidelines.
- Set up and broke down food service lines quickly to maintain service flow.
- Monitored food quality and freshness throughout day.
Education
High School Diploma -
Calvert High School
Prince Frederick, MD05.2020
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Following Instructions
- Cash Handling
- Cleaning
- Leadership Qualities
- Decision-making capabilities
- Computer Skills
- Heavy Lifting
- Product Knowledge
- Complaint resolution
- Order Preparation
- Mechanically Inclined
Timeline
Team Member
Chic-Fil-A
09.2023 - Current
R Worker/Construction Helper
Fingles Metalworks
12.2022 - 05.2023
Team Leader
Planet Fitness
06.2021 - 11.2022
Team Member
Chic-Fil-A
11.2018 - 05.2021
High School Diploma -
Calvert High School