Zach Sbrocco
New Orleans,LA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
13
13
years of professional experience
Work History
Store Manager
KREWE Eyewear
New Orleans, LA
10.2023 - Current
- Coached, mentored and trained team members on optical prescription filling, high-end sales pitching, designer store visual upkeep, and loss prevention.
- Analyzed customer feedback data to develop action plans for improving services offered, including prescription lens sales and maintenance on owned product.
- Ensured compliance with all applicable laws, regulations, industry standards within the optical field.
- Records set within first year at location since the store opened in 2018, with highest grossing March to date, highest individual sales day at near $25K, and highest individual prescription lens revenue in one month at $56K+. Highest individual revenue month saw a net sales of $201K.
Store Manager
KREWE Eyewear
Denver, CO
08.2021 - 10.2023
- First on-site manager for a newly opened retail location in downtown Denver, building up personal clientele relationships and business growth for the store's first two years.
- Oversight on all inventory management, event costs, merchandising, staffing, and visual upkeep.
- 60% Business revenue growth over the first year with highest scoring track record of loss prevention amongst managers, leading KREWE to moving me to a bigger flagship location within the company's home city.
Manager, Buyer, & Curator - Menswear
de Marchin LTD.
Hudson, NY
11.2014 - 08.2020
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes for organizing inventory, pricing product, merchandising and advertising.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Worked in wholesale market for curating and buying with designer brands to build seasonal wardrobes.
Event Staff
Helsinki Hudson
Hudson, NY
10.2014 - 05.2017
- Supervised catering staff during events to ensure proper service techniques were used.
- Assisted with setup and breakdown of event spaces and coordination planning, as needed, for events.
- Trained new catering staff members on proper serving techniques and safety protocols.
Head Teller & Personal Banker
TD Bank
Lansdale, PA
06.2013 - 10.2014
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Adhered to security protocols while handling large sums of money.
- Maintained accurate records of all transactions processed throughout the day.
Event Staff & Team Captain
Peachtree & Ward Catering
Philadelphia, PA
08.2011 - 10.2014
- Worked over 200+ weddings and private events consisting of off-site setups, private parties, fundraisers and more.
- Supervised catering staff during events to ensure proper service techniques were used.
- Assisted with setup and breakdown of event spaces and coordination planning, as needed, for events.
- Trained new catering staff members on proper serving techniques and safety protocols.
Education
Communication & Media Studies -
Montgomery County Community College
Blue Bell, PA01.2014
Business Administration & Management, General Studies -
Columbia-Greene Community College
Hudson, NYSkills
- Customer service
- Sales
- Bank services
- Designer clothing
- Eyewear
- Retail management
- Social media advertising
- Wholesale market business
- Buyer
- Representative
- Merchandising
- Curating
- Vendor partnership development
- Gross margin planning
- Assortment planning
- Strategic planning
References
- Paul de Marchin, Business Owner, de Marchin LTD., Hudson, NY, 518.828.3918
- Cath Gamez, Housing and Relationships Oversight, CU Denver, Denver, CO, 610.657.3928
Timeline
Store Manager
KREWE Eyewear
10.2023 - Current
Store Manager
KREWE Eyewear
08.2021 - 10.2023
Manager, Buyer, & Curator - Menswear
de Marchin LTD.
11.2014 - 08.2020
Event Staff
Helsinki Hudson
10.2014 - 05.2017
Head Teller & Personal Banker
TD Bank
06.2013 - 10.2014
Event Staff & Team Captain
Peachtree & Ward Catering
08.2011 - 10.2014
Communication & Media Studies -
Montgomery County Community College
Business Administration & Management, General Studies -
Columbia-Greene Community College
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