Zach Skaggs
Johnson City
Summary
Trustworthy staff member who cares more about getting the job done right than how long it takes. I use my expert time management skills to handle various loads of work while completing them on time. I use my attention to detail to ensure the complete accuracy of any work required.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Citi Bank NA
2024.03 - 2025.10
- - Oversees customer's accounts under our The Home Depot department. Handles numerous tasks at one time while also following all rules, regulations, and procedures.
- Trained to handle hundreds of requests in a short amount of time. Exceeds majority of department expectations.
- Answered phone calls regarding thousands of different scenarios. Mastered the art of deducing the issue and finding the solution.
- Excelled at reading the customer I was interacting with, and solving their true needs.
KITCHEN STAFF MEMBER
The Kitchen At Grace Meadows
2022.07 - Current
- Oversees training of all new employees
- Responsible for the preparation and accuracy of all appetizers and desserts
- Fullls orders in a timely manner
- Communicate with the boss to work out how I can constantly improve
STORE ASSOCIATE
Lowe's Home Improvement
2020.09 - 2021.03
- Utilized downtime to perform routine tasks, preventing service delays.
- Used good organizational skills to manage workload.
- Finished tasks and job duties, adhering to deadlines to avoid delays.
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
OPERATIONS ASSOCIATE
Vanguard
2019.07 - 2020.08
- Established long-term relationships with clients through prompt and courteous service.
- Recorded and maintained load and tracking data in computerized dispatch system.
- Cleared a daily queue on time and accurately.
- Orchestrated requests from clients regarding their retirement accounts.
PAYROLL MANAGER
Tarpon Construction
2019.03 - 2019.07
- Executed accurate payroll processing for 12 employees.
- Approved calculation of employee income and social security taxes, as well as employer's social security, unemployment and workers' compensation payments.
- Reviewed and approved changes in exemptions and savings deductions to maintain updated payroll ies.
- Managed and developed payroll sta, including daily workow coordination.
ASSISTANT MANAGER
McDonald's
2016.08 - 2019.02
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Coached associates to create strong team consistently delivering best-in-class customer experiences.
- Conducted performance reviews for direct reports and recommended improvement strategies.
- Monitored cash management and reviewed expenses for optimum budget tracking.
Education
ASSOCIATE OF APPLIED SCIENCE - SMALL BUSINESS MANAGEMENT
Northeast State Community College
Skills
- Skilled problem Solver
- Excellent dependability
- Outstanding time management
- Incredible at reading people to determine their true desire
- Unwavering passion to do the right thing no matter the personal cost
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Citi Bank NA
2024.03 - 2025.10
KITCHEN STAFF MEMBER
The Kitchen At Grace Meadows
2022.07 - Current
STORE ASSOCIATE
Lowe's Home Improvement
2020.09 - 2021.03
OPERATIONS ASSOCIATE
Vanguard
2019.07 - 2020.08
PAYROLL MANAGER
Tarpon Construction
2019.03 - 2019.07
ASSISTANT MANAGER
McDonald's
2016.08 - 2019.02
ASSOCIATE OF APPLIED SCIENCE - SMALL BUSINESS MANAGEMENT
Northeast State Community College