Zach Skaggs
Johnson City
Summary
Trustworthy staff member who cares more about getting the job done right than how long it takes. I use my expert time management skills to handle various loads of work while completing them on time. I use my attention to detail to ensure the complete accuracy of any work required.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Citi Bank NA
Johnson City, TN
03.2024 - 10.2025
- - Oversees customer's accounts under our The Home Depot department. Handles numerous tasks at one time while also following all rules, regulations, and procedures.
- Trained to handle hundreds of requests in a short amount of time. Exceeds majority of department expectations.
- Answered phone calls regarding thousands of different scenarios. Mastered the art of deducing the issue and finding the solution.
- Excelled at reading the customer I was interacting with, and solving their true needs.
KITCHEN STAFF MEMBER
The Kitchen At Grace Meadows
Jonesboro, TN
07.2022 - Current
- Oversees training of all new employees
- Responsible for the preparation and accuracy of all appetizers and desserts
- Fullls orders in a timely manner
- Communicate with the boss to work out how I can constantly improve
STORE ASSOCIATE
Lowe's Home Improvement
Johnson City, TN
09.2020 - 03.2021
- Utilized downtime to perform routine tasks, preventing service delays.
- Used good organizational skills to manage workload.
- Finished tasks and job duties, adhering to deadlines to avoid delays.
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
OPERATIONS ASSOCIATE
Vanguard
Saint Petersburg, FL
07.2019 - 08.2020
- Established long-term relationships with clients through prompt and courteous service.
- Recorded and maintained load and tracking data in computerized dispatch system.
- Cleared a daily queue on time and accurately.
- Orchestrated requests from clients regarding their retirement accounts.
PAYROLL MANAGER
Tarpon Construction
Saint Petersburg, FL
03.2019 - 07.2019
- Executed accurate payroll processing for 12 employees.
- Approved calculation of employee income and social security taxes, as well as employer's social security, unemployment and workers' compensation payments.
- Reviewed and approved changes in exemptions and savings deductions to maintain updated payroll ies.
- Managed and developed payroll sta, including daily workow coordination.
ASSISTANT MANAGER
McDonald's
Johnson City, TN
08.2016 - 02.2019
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Coached associates to create strong team consistently delivering best-in-class customer experiences.
- Conducted performance reviews for direct reports and recommended improvement strategies.
- Monitored cash management and reviewed expenses for optimum budget tracking.
Education
ASSOCIATE OF APPLIED SCIENCE - SMALL BUSINESS MANAGEMENT
Northeast State Community College
Skills
- Skilled problem Solver
- Excellent dependability
- Outstanding time management
- Incredible at reading people to determine their true desire
- Unwavering passion to do the right thing no matter the personal cost
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Citi Bank NA
03.2024 - 10.2025
KITCHEN STAFF MEMBER
The Kitchen At Grace Meadows
07.2022 - Current
STORE ASSOCIATE
Lowe's Home Improvement
09.2020 - 03.2021
OPERATIONS ASSOCIATE
Vanguard
07.2019 - 08.2020
PAYROLL MANAGER
Tarpon Construction
03.2019 - 07.2019
ASSISTANT MANAGER
McDonald's
08.2016 - 02.2019
ASSOCIATE OF APPLIED SCIENCE - SMALL BUSINESS MANAGEMENT
Northeast State Community College