Zach Spencer
Elmhurst,Illinois
Summary
I have proficient skills in customer service, interpersonal communication, mentorship, and resourcefulness, with core values of reliability, patience, and innovation. I am eager to apply myself to new opportunities and internships.
Overview
5
5
years of professional experience
Work History
Operations Specialist
Wayfinder Logistics
Chicago, Illinois
04.2026 - Current
- Will act as Wayfinder's link between clients and delivery operators, coordinating scheduled arrivals and resolving routing issues.
- Tracking shipments and deliveries, ensuring timely arrival and customer satisfaction.
- Showed exceptional customer service during a DoorDash delivery to Wayfinder's VP of Operations, landing me a job offer.
Student News Bureau Journalist (Hybrid)
Miami University Communications and Marketing
10.2025 - Current
- Researched and developed compelling stories for Miami University Communications and Marketing, enhancing audience engagement.
- Conducted interviews and gathered quotes to enhance article quality and depth.
- Drafted, reviewed, and published news articles to ensure timely and accurate information delivery.
- Honed communication skills and attention to detail through meticulous editorial review processes.
Honor Caddie
Oak Park Country Club
05.2021 - 04.2026
- Provided service to 100+ members per season, directing course strategy, club selection, and etiquette. While maintaining professionalism under pressure.
- Achieved 5/5 member satisfaction rating through strategic solutions and application of golf expertise while maintaining professionalism.
- Cultivated long-term relationships with members and guests, leading to increased repeat requests and referrals.
- Achieved Honor Caddie title, awarded to top performers based on determination and leadership, by consistently providing high quality service and mentoring younger caddies.
Education
Bachelor of Science - Business Analytics
Miami University Farmer School of Business
Oxford, OH05-2029
Skills
- Proficiency in Excel, SQL, Access, Python
- Data analysis
- Communication
- Project Management
- Customer service
- Research skills
- Public Speaking
Timeline
Operations Specialist
Wayfinder Logistics
04.2026 - Current
Student News Bureau Journalist (Hybrid)
Miami University Communications and Marketing
10.2025 - Current
Honor Caddie
Oak Park Country Club
05.2021 - 04.2026
Bachelor of Science - Business Analytics
Miami University Farmer School of Business