Zach Vagias
Niceville,Florida
Summary
Confident Technical Analyst with implementation and support experience. Dedicated professional with more than 20 years of experience in overseeing diagnostics and troubleshooting tasks.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
Technical Analyst
HCA North Florida Division ITG
07.2004 - Current
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Collaborated with cross-functional teams to complete projects on time, ensuring customer satisfaction and meeting business objectives.
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Managed IT infrastructure including hardware, software, networking components, ensuring uninterrupted service for internal stakeholders.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
Point of Sale Specialist
Global Tech
04.2001 - 05.2004
- Designed the network topology, ran cabling, and installed POS systems for customers in the restaurant and bar industry.
- Designed and updated the layout of menu item buttons on the POS touchscreens for servers and bartenders.
- Improved overall efficiency by staying updated on industry trends and recommending appropriate system updates or upgrades.
- Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into the team.
Education
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FLSkills
- Implementation Strategies
- Data Collection Monitoring
- Hardware and Software Installation
- Diagnostics and Troubleshooting
- Technical Analysis
- Request for Quotes Drafting
- Action Planning
- Interpersonal and Written Communication
Certification
Comptia A+ certified
Comptia Network+ certified
Model Netics certified
Timeline
Technical Analyst
HCA North Florida Division ITG
07.2004 - Current
Point of Sale Specialist
Global Tech
04.2001 - 05.2004
High School Diploma -
Fort Walton Beach High School
Comptia A+ and Network+ certified
Model Netics certified
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