Zach Wingate
Fayetteville,NC
Summary
Dynamic claims management professional with extensive experience overseeing quality control and regulatory compliance across multiple states. Proven track record in leading teams and training adjusters to enhance claims processing efficiency and accuracy.
Overview
24
24
years of professional experience
Work History
Claims Supervisor
Rain and Hail
01.2023 - Current
- Manage all claims and QC reviews in the states of NC & SC
- Ensure accurate claim and QC procedure
- Manage 38 contract including 4 full-time adjuster on all duties
- Assist claims manager on any items needed for territory
- Coordinated with adjusters to resolve disputes efficiently.
- Developed training materials to enhance team performance.
Claims Field Rep
Rain and Hail
01.2021 - 01.2023
- Manage all claims and QC reviews in the states of PA & NJ
- Ensure accurate claim and QC procedure
- Manage 13 contract and 1 full-time adjuster on all duties
- Assist claims manager on any items needed for territory
- Coordinated with internal teams to ensure timely claim processing and communication.
Lead Adjuster
RAIN & HAIL
, MD
02.2019 - 01.2021
- Lead and assist independent adjusters on MPCI claim & QC reviews
- Assist Claims supervisor in management of claim activities
- Assist Claims supervisor in training new and existing loss adjusters
- Work high profile claims and QC reviews to ensure fast and accurate claim payment
INDEPENDENT ADJUSTER
RAIN & HAIL
02.2017 - 01.2019
- Experienced MPCI Adjuster
- QC: 200K Rev, Pre-Acceptance, FAV
KITCHEN MANAGER / ACCOUNTANT
FARM RESTAURANT INC
04.2012 - 05.2018
- Reconciling Daily Accounts / Payroll Processing
- Guest Relations & Social Media Coordinator
CUSTOMER SERVICE MANAGER/ ACCOUNTANT
THE KROGER COMPANY
02.2002 - 04.2012
- Daily Cash Values of $40,000+ Weekly $800,000+
- Provided exceptional customer service to ensure customer satisfaction.
- Managed front end staff, coordinated scheduling, and handled HR responsibilities to ensure smooth daily operations.
- Managed daily customer service operations for a large grocery chain.
- Monitored performance metrics to maintain high service standards consistently.
Education
LEADERSHIP, FORESTRY -
Dabney S. Lancaster
01-2008
Advanced Diploma - General Studies
SALEM HIGH SCHOOL
SALEM, VIRGINIASkills
- Claims management
- Regulatory compliance expertise
- Claims management
- Quality control
- Adjuster training
- Risk assessment and mitigation
- Team leadership and development
Accomplishments
- 4 years exceeding expectations in a row
- Top adjuster and supervisor among peers
Timeline
Claims Supervisor
Rain and Hail
01.2023 - Current
Claims Field Rep
Rain and Hail
01.2021 - 01.2023
Lead Adjuster
RAIN & HAIL
02.2019 - 01.2021
INDEPENDENT ADJUSTER
RAIN & HAIL
02.2017 - 01.2019
KITCHEN MANAGER / ACCOUNTANT
FARM RESTAURANT INC
04.2012 - 05.2018
CUSTOMER SERVICE MANAGER/ ACCOUNTANT
THE KROGER COMPANY
02.2002 - 04.2012
LEADERSHIP, FORESTRY -
Dabney S. Lancaster
Advanced Diploma - General Studies
SALEM HIGH SCHOOL