Amanda Afram
Santee,CA
Summary
Experienced Claims Supervisor with 15 years of expertise in the auto insurance industry, including 13 years in leadership roles. Proven track record in team management, customer satisfaction, and conflict resolution. Adept at building strong customer relationships, improving processes, and resolving complex issues to drive retention and loyalty. Seeking to leverage my skills in customer communication, problem-solving, and team collaboration to transition into a Customer Success Manager role.
Overview
15
15
years of professional experience
Work History
Claims Supervisor
GEICO, Government Employees Insurance
San Diego, CA
11.2010 - Current
- Led teams of 7-10 claims adjusters, enhancing operational efficiency and customer satisfaction.
- Oversaw complex claims handling to ensure compliance with company standards and Department of Insurance regulations.
- Collaborated with Underwriting, Sales, IT, and accident tow teams to improve customer experience.
- Trained and mentored new hires at associate and management levels to foster professional growth.
- Facilitated team meetings to discuss complex cases and share best practices for improved strategies.
- Coordinated with legal counsel on litigated claims to support favorable outcomes.
- Managed negotiations for complex claims, securing settlements within policy limits.
- Maintained relationships with attorneys through effective written and verbal communication for successful claim resolutions.
Education
Bachelor of Arts - Interdisciplinary Studies
San Diego State University
San Diego, CA12-2009
Skills
- Effective communication
- Customer relationship management
- Complex claims handling
- Claims management
- Negotiation strategies
- Strategic thinking
- Cross-functional collaboration
- Team building
- Training and mentoring
- Claims software
- Regulatory compliance
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Claims Supervisor
GEICO, Government Employees Insurance
11.2010 - Current
Bachelor of Arts - Interdisciplinary Studies
San Diego State University
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